Service Innovation Archives

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10 Lessons for Recessions with Derek Southall Founder & CEO of Hyperscale Group

And so we are officially in a recession… Jobs are being lost, litigation is on the rise and costs are …

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Productised service delivery + effective proposition development = growth

Over the course of last year I wrote about many areas around the drive towards productisation. You can read more …

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Property CIO and Innovation Leaders Survey 2020

The Alternative Real Estate & Property Technology Summit brought together over 100 CIOs and innovation leaders from across the leading …

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Derek Southall discusses that Legal Tech is no longer dictating its own future

Derek writes “The last three years has seen a huge surge in the uptake of technology used by law firms …

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Collaboration Focus: collaborating internally on product & service design

I am not a big fan of ‘buzz’ words but I think that ‘collaboration’ has earned its place as such …

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Alex Edds: Workplace Transformation and the Next Generation Employee

With the average workforce in 2020 said to comprise 35% millennials, 35% Generation X, 24% Generation Z and only 6% …

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Industry Insights: The Client of the Future – Innovating Around the Client Experience & Outcomes

Following on from the launch of Alternative Insights earlier this year, we are delighted to share with you our first …

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Daniel Teacher: Workplace Transformation and the Next Generation Employee

Daniel Teacher examines the likely aspirations of the next generation and the part agile and flexible working, fast working technology, …

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Lauren Parker-Mitchell: The Client of the Future – Innovating around the Client Experience

As we continue the Alternative Insights pain point series on The Client of the Future – Innovating around the Client …

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Release of Kim 10.0 – Evolving to Simplicity. Enabling Digitization.

Imagine if Professional Services organizations could self-serve and submit and track support requests without leaving Microsoft Word..

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The accountancy practice of the future

The traditional ways of working are changing at an incredible rate – all driven by the fast pace of technological …

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“Productisation” will drive growth for innovative professional services firms

I believe the next decade will see a shift within professional services firms, where they will transition from a model …

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Service Innovation in a Digital World

As consumers of cloud products and services, we have come to expect unlimited access, anytime, anywhere, through simple user interfaces. …