‘I just want to talk to someone!’ – new survey shows the UK regions that are most resistant to communications technology

When trains, planes and automobiles disrupt business

Access Legal partners with Legl to streamline payments for law firms

Mental health and well-being in the legal industry: A podcast

Taking law firm business intelligence to the next level

Welcome to Alternative Insights – the home of professional services insight. Explore our library of professional articles, from business leadership articles to tech and innovation news.

Brought to you by

In partnership with

Accountancy

‘I just want to talk to someone!’ – new survey shows the UK regions that are most resistant to communications technology

Despite great strides being made by companies using a range of digital technology to handle customer communications, a new survey …

When trains, planes and automobiles disrupt business

Holiday season always presents difficulties for resource planning as accountants, administrators and front of house staff take annual leave. But …

New Guide Highlights Need for Empathy in Accountancy Customer Care

A guide has been launched to help accountancy practices put empathy at the heart of customer care and ensure that …

Don’t Let the Jubilee Derail Client Care

Celebrating Queen Elizabeth II’s 70 years on the throne is set to offer a very welcome and extended bank holiday …

Which Type of Sustainable Business Are You?

With employees and investors demanding greater sustainability, and governments legislating for it, organisations are now looking to develop a greener …

Stressed Customers Hit the Phones to Discuss Financial Woes

The rising cost of living is making the phones ring for financial services businesses across the UK – as worried …

Interest Rate Worries Are Making the Phones Ring

The Bank of England has warned that households are facing the worst fall in living standards since records began more …

Explore more accountancy insights

The Alternative Tech & Innovation Leaders’ Summit

Law Firms

‘I just want to talk to someone!’ – new survey shows the UK regions that are most resistant to communications technology

Despite great strides being made by companies using a range of digital technology to handle customer communications, a new survey …

When trains, planes and automobiles disrupt business

Holiday season always presents difficulties for resource planning as accountants, administrators and front of house staff take annual leave. But …

Access Legal partners with Legl to streamline payments for law firms

LONDON, UK – 9 June 2022 Law technology specialist Access Legal and payments provider Legl have partnered to boost collection rates and …

Mental health and well-being in the legal industry: A podcast

Following mental health awareness week 2022, we look at how mental health and well-being in the legal industry continues to …

Taking law firm business intelligence to the next level

This blog explores how law firms can take business intelligence to the next level and why it’s important to do …

Access Legal launches digital workspace for law firms looking to overcome fragmented frustrations

NEWS RELEASE LONDON, UK Access Legal, part of The Access Group, is helping UK law firms navigate an increasingly competitive market …

Solicitor referral arrangements: How to maintain independence and compliance

The rules about law firm referrals from third parties and how to avoid problems Our recent webinar looked at a …

Explore more law firms insights

OUR CONTRIBUTORS

In-House Legal

Breaking Down the Barriers to Digital Transformation for In-House Legal Teams

The role of general counsel is becoming more complex and demanding, while state-of-the-art software can offer enhanced efficiency and effectiveness …

Industry Insights: Designing and Delivering Effective Change Management in the Legal Team

Our latest in-house legal hangout, we gathered together in-house legal experts from leading organisations to discuss how they design and …

Industry Insights: Leadership in a ‘VUCA’ World – Thriving during Periods of Volatility, Uncertainty, Complexity and Ambiguity

There’s no question that the world is increasingly volatile, uncertain, and ambiguous. Not to mention complex. What skills and capabilities …

New-Insights-Featured-Image-Templates-2021-12-14T112330.081

Bite-Sized Views from 3Kites – A Light Touch is as Good as a Wink to a Case Management System – Part 1

We are often asked about light touch case management or matter management as if there are clear definitions about what …

New-Insights-Featured-Image-Templates-2021-12-06T101904.026

In-House Legal Team Business Planning 2022 – 10 Key Steps for Success

31st Dec 2021 will mark 652 days since lockdown was announced. In my working career, I have seen recessions, floods, …

New-Insights-Featured-Image-Templates-2021-11-24T171215.927

Bite-Sized Views from 3Kites: Considerations for a Laptop Deployment Project

With lockdown restrictions lifted firms are adopting new practices in relation to working locations, with a blend of home and …

New-Insights-Featured-Image-Templates-2021-10-13T171037.035

An Interview with Sarah Airey, Head of HR at Biffa

This type of approach is one that is echoed by Sarah Airey, Head of HR at Biffa, who led the …

Explore more in-house legal insights

QUOTE OF THE WEEK

A good leader is a person who takes a little more than his share of the blame and a little less than his share of the credit.

JOHN MAXWELL

Management Consultancy

New-Insights-Featured-Image-Templates-48

Innovative Use of Data through Technology will Transform Professional Services Firms

Professional services firms are on the cusp of a fundamental transformation driven by data, enabled by technology. For years it …

Virginia-Clegg-Senior-Partner-DAC-Beachcroft-18

Fostering Innovation at PWC

How can digital transformation at professional services firms be supported by a culture of experimentation and innovation? And how do …

Virginia-Clegg-Senior-Partner-DAC-Beachcroft-19

How Relationship Intelligence Gives Perspective to Complex Networks

This article by Symphony unpacks: The significance of relationships when it comes to the success of your firm The need …

Virginia-Clegg-Senior-Partner-DAC-Beachcroft-20

How to Manage Client Relationships during Departure and Successions

In this article by Symphony, learn how accountants and lawyers can manage client relationships during departure and successions. See the …

Virginia-Clegg-Senior-Partner-DAC-Beachcroft-21

Why Use Data-Driven Insight for your Professional Services Firm?

Check out this article from Symphony to learn more about: How transparency across your firm improves client engagement and retention …

Virginia-Clegg-Senior-Partner-DAC-Beachcroft-13

The Future: Are You Ready? Thoughts from Nigel Willson

It was great to have the opportunity to talk with the International Practice Group at their Virtual Conference organised by …

Virginia-Clegg-Senior-Partner-DAC-Beachcroft-17

Bite-Sized Views from 3Kites: Is the ISO Standard for Knowledge Management Useful?

The International Standards Organisation published its standard for Knowledge Management Systems in November 2018 after a period of consultation. Although …

Explore more management consultancy insights

Real Estate & Property

‘I just want to talk to someone!’ – new survey shows the UK regions that are most resistant to communications technology

Despite great strides being made by companies using a range of digital technology to handle customer communications, a new survey …

When trains, planes and automobiles disrupt business

Holiday season always presents difficulties for resource planning as accountants, administrators and front of house staff take annual leave. But …

Customer Care Mistakes That Could Cost You Business

According to a recent report[1] from customer experience (CX) specialists Insight 6, the property sector scored better on customer experience …

Property Industry Joins Forces for Dementia UK

Lincolnshire-based estate agents Pygott and Crone, outsourced communications provider Moneypenny and Relocation Agent Network (RAN) have joined forces to pound …

New-Insights-Featured-Image-Templates-2021-10-14T170338.085

Best-in-Class Partnership for Moneypenny and ICG

Outsourced communications provider Moneypenny has joined forces with the UK’s leading provider of proptech solutions and services for estate agents …

New-Insights-Featured-Image-Templates-2021-07-07T105121.363

Five Reasons to Outsource Your Switchboard

A busy switchboard is the heart of any thriving legal, financial, or property business. It is the eyes and ears …

New-Insights-Featured-Image-Templates-2021-05-25T103533.434

How Reducing Interruptions Can Help Tackle Burnout for Estate Agents

The pandemic has seen a dramatic and sustained increase in demand across the housing market. Since Rishi Sunak’s initial announcement …

Explore more real estate & property insights

Welcome to Alternative Insights – the home of professional services insight. Explore our library of professional articles, from business leadership articles to tech and innovation news.

Brought to you by

In partnership with

Accountancy

‘I just want to talk to someone!’ – new survey shows the UK regions that are most resistant to communications technology

When trains, planes and automobiles disrupt business

New Guide Highlights Need for Empathy in Accountancy Customer Care

Don’t Let the Jubilee Derail Client Care

Which Type of Sustainable Business Are You?

Stressed Customers Hit the Phones to Discuss Financial Woes

Interest Rate Worries Are Making the Phones Ring

Law Firms

‘I just want to talk to someone!’ – new survey shows the UK regions that are most resistant to communications technology

When trains, planes and automobiles disrupt business

Access Legal partners with Legl to streamline payments for law firms

Mental health and well-being in the legal industry: A podcast

Taking law firm business intelligence to the next level

Access Legal launches digital workspace for law firms looking to overcome fragmented frustrations

Solicitor referral arrangements: How to maintain independence and compliance

OUR CONTRIBUTORS

In-House Legal

Breaking Down the Barriers to Digital Transformation for In-House Legal Teams

Industry Insights: Designing and Delivering Effective Change Management in the Legal Team

Industry Insights: Leadership in a ‘VUCA’ World – Thriving during Periods of Volatility, Uncertainty, Complexity and Ambiguity

Bite-Sized Views from 3Kites – A Light Touch is as Good as a Wink to a Case Management System – Part 1

In-House Legal Team Business Planning 2022 – 10 Key Steps for Success

Bite-Sized Views from 3Kites: Considerations for a Laptop Deployment Project

An Interview with Sarah Airey, Head of HR at Biffa

QUOTE OF THE WEEK

A good leader is a person who takes a little more than his share of the blame and a little less than his share of the credit.

JOHN MAXWELL

Management Consultancy

Innovative Use of Data through Technology will Transform Professional Services Firms

Fostering Innovation at PWC

How Relationship Intelligence Gives Perspective to Complex Networks

How to Manage Client Relationships during Departure and Successions

Why Use Data-Driven Insight for your Professional Services Firm?

The Future: Are You Ready? Thoughts from Nigel Willson

Bite-Sized Views from 3Kites: Is the ISO Standard for Knowledge Management Useful?

Real Estate & Property

‘I just want to talk to someone!’ – new survey shows the UK regions that are most resistant to communications technology

When trains, planes and automobiles disrupt business

Customer Care Mistakes That Could Cost You Business

Property Industry Joins Forces for Dementia UK

Best-in-Class Partnership for Moneypenny and ICG

Five Reasons to Outsource Your Switchboard

How Reducing Interruptions Can Help Tackle Burnout for Estate Agents

Hold the Line: Telephony is Back on the Boardroom Agenda

5 Key Skills of Successful Legal Operations Managers