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Time for Your Team to Recharge? Don’t Let Customer Care Suffer
Time for Your Team to Recharge? Don’t Let Customer Care Suffer
Time for Your Team to Recharge? Don’t Let Customer Care Suffer
Time for Your Team to Recharge? Don’t Let Customer Care Suffer
Industry Insights: Leveraging Tools and Technology to Enhance and Develop Effectiveness
Industry Insights: Leveraging Tools and Technology to Enhance and Develop Effectiveness
Industry Insights: Leveraging Tools and Technology to Enhance and Develop Effectiveness
Industry Insights: Leveraging Tools and Technology to Enhance and Develop Effectiveness
Industry Insights: Optimising Document Management in a Digital Era
Industry Insights: Optimising Document Management in a Digital Era
Industry Insights: Optimising Document Management in a Digital Era
Industry Insights: Optimising Document Management in a Digital Era
Access Legal Research Highlights Hybrid Working Compliance Gaps
Access Legal Research Highlights Hybrid Working Compliance Gaps
Access Legal Research Highlights Hybrid Working Compliance Gaps
Access Legal Research Highlights Hybrid Working Compliance Gaps
Industry Insights: The Work from Anywhere (WFA) Environment: Overcoming the Challenges and Exploring New Opportunities
Industry Insights: The Work from Anywhere (WFA) Environment: Overcoming the Challenges and Exploring New Opportunities
Industry Insights: The Work from Anywhere (WFA) Environment: Overcoming the Challenges and Exploring New Opportunities
Industry Insights: The Work from Anywhere (WFA) Environment: Overcoming the Challenges and Exploring New Opportunities
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Welcome to Alternative Insights – the home of professional services insight. Explore our library of professional articles, from business leadership articles to tech and innovation news.

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Accountancy

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New-Insights-Featured-Image-Templates-2021-08-26T151359.992

Online Reviews and Why Accountancy Practices Must Respond

We’re all used to sharing our experiences online – from the restaurants we visit, to the products we buy and …
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New-Insights-Featured-Image-Templates-2021-08-12T103004.936

Time for Your Team to Recharge? Don’t Let Customer Care Suffer

Burnout is real. Multiple lockdowns and the constant uncertainty of the pandemic followed by a dramatic and sustained demand for …
New-Insights-Featured-Image-Templates-2021-08-12T110542.397
New-Insights-Featured-Image-Templates-2021-08-12T110542.397

An Interview with Mazuma’s Lucy Cohen

With burn-out a key concern for business leaders after a challenging 18 months – one accountancy practice founder is harnessing …
New-Insights-Featured-Image-Templates-2021-08-03T162657.303
New-Insights-Featured-Image-Templates-2021-08-03T162657.303

Go Paperless and Maximise Your Business and Digital Strategies

The traditional calculation of client fees based on the hours worked, is not only an outdated measure of work type …
New-Insights-Featured-Image-Templates-2021-07-14T094653.969
New-Insights-Featured-Image-Templates-2021-07-14T094653.969

Industry Insights: The Work from Anywhere (WFA) Environment: Overcoming the Challenges and Exploring New Opportunities

The move to a completely mobile workforce – working anywhere, at any time – was unexpected, yet swift. And the …
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Prioritising People, Skills and Retention: An Interview with Ian Phillips, Deputy Managing Director at Duncan & Toplis

For Ian Phillips, deputy Managing director of a top 30 chartered accountancy Firm Duncan & Toplis, the top answers for …
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47

Creating Client Value and Improving the Client Experience: An Interview with Lisa Leighton, Managing Partner at BHP

Lisa Leighton is Managing Partner at BHP, one of the top 250 firms and one of the largest independent firms …
Explore more accountancy insights

Law Firms

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New-Insights-Featured-Image-Templates-2021-08-24T160258.880

How Can Firms Achieve Commercial Success in the Post-Pandemic World?

Commercial success is the driving force for ambitious law firms and, speaking to our clients, it’s no surprise many have …
New-Insights-Featured-Image-Templates-2021-08-03T162657.303
New-Insights-Featured-Image-Templates-2021-08-03T162657.303

Go Paperless and Maximise Your Business and Digital Strategies

The traditional calculation of client fees based on the hours worked, is not only an outdated measure of work type …
New-Insights-Featured-Image-Templates-2021-08-03T160305.677
New-Insights-Featured-Image-Templates-2021-08-03T160305.677

Bishop & Sewell Appoints Access Legal to Unlock Firm’s Potential

PRESS RELEASE 27 JULY 2021 BISHOP & SEWELL APPOINTS ACCESS LEGAL TO UNLOCK FIRM’S POTENTIAL LONDON, UK – 27 July …
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New-Insights-Featured-Image-Templates-2021-07-26T103413.702

Industry Insights: Optimising Document Management in a Digital Era

Our latest Legal IT Hangout brought leading law firms together for an informative discussion on how they optimise document management …
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New-Insights-Featured-Image-Templates-2021-07-26T092353.680

Access Legal Research Highlights Hybrid Working Compliance Gaps

LONDON, UK – 20 JULY, 2021 Access Legal has released new research that is encouraging law firms to review gaps …
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New-Insights-Featured-Image-Templates-2021-07-07T101458.811

Fees First or People First? How Progressive Partners are Focusing on People

By Doug Sawers, Managing Director at Access Legal It’s no surprise that the legal sector has been traditionally seen as …
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New-Insights-Featured-Image-Templates-2021-07-07T120136.111

Hold the Line: Telephony is Back on the Boardroom Agenda

In our world of lawtech, fintech, machine learning, AI, and smart drafting, talking about telephones seems so passé!  So why …
Explore more law firms insights

OUR CONTRIBUTORS

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In-House Legal

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New-Insights-Featured-Image-Templates-2021-09-09T094839.029

An Interview with Andrew Kidd, Legal Director, Corporate, Specsavers

As part of a report, in partnership with Clarilis, we asked Andrew Kidd, Legal Director, Corporate, at Specsavers to share …
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New-Insights-Featured-Image-Templates-2021-08-27T174032.544

Industry Insights: Automation – The Time is Now

Automation is increasingly regarded as an essential tool for today’s legal functions to keep up with business demands. Indeed, around …
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New-Insights-Featured-Image-Templates-2021-08-24T095745.454

Bite-Sized Views From 3Kites: Do You Want the Leather Upholstery? Why Saving on Project Resources Can Be a False Economy

Imagine spending hundreds of thousands on a Rolls Royce only to kit it out with plastic seats or an underpowered …
New-Insights-Featured-Image-Templates-2021-08-09T135246.023
New-Insights-Featured-Image-Templates-2021-08-09T135246.023

Industry Insights: Leveraging Tools and Technology to Enhance and Develop Effectiveness

What is the nature of the link between brain health and productivity? And how can legal departments use this knowledge …
New-Insights-Featured-Image-Templates-2021-08-03T155103.219
New-Insights-Featured-Image-Templates-2021-08-03T155103.219

Bite-Sized Views from 3Kites: Why Can’t I Recreate My Best Leftovers Meals? The Benefits of Contract Lifecycle Management

Many in-house legal teams will have to manage a broad array of contracts covering areas as diverse as employment of …
New-Insights-Featured-Image-Templates-2021-07-07T120136.111
New-Insights-Featured-Image-Templates-2021-07-07T120136.111

Hold the Line: Telephony is Back on the Boardroom Agenda

In our world of lawtech, fintech, machine learning, AI, and smart drafting, talking about telephones seems so passé!  So why …
New-Insights-Featured-Image-Templates-2021-07-07T093848.428
New-Insights-Featured-Image-Templates-2021-07-07T093848.428

Industry Insights: Managing Information Governance in a Work-from-Anywhere (WFA) Environment

The current ‘work from anywhere’ environment, despite its benefits, has put a strain on information governance. Yet a robust data …
Explore more in-house legal insights

QUOTE OF THE WEEK

A good leader is a person who takes a little more than his share of the blame and a little less than his share of the credit.

JOHN MAXWELL

Management Consultancy

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New-Insights-Featured-Image-Templates-48

Innovative Use of Data through Technology will Transform Professional Services Firms

Professional services firms are on the cusp of a fundamental transformation driven by data, enabled by technology. For years it …
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Virginia-Clegg-Senior-Partner-DAC-Beachcroft-18

Fostering Innovation at PWC

How can digital transformation at professional services firms be supported by a culture of experimentation and innovation? And how do …
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Virginia-Clegg-Senior-Partner-DAC-Beachcroft-19

How Relationship Intelligence Gives Perspective to Complex Networks

This article by Symphony unpacks: The significance of relationships when it comes to the success of your firm The need …
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Virginia-Clegg-Senior-Partner-DAC-Beachcroft-20

How to Manage Client Relationships during Departure and Successions

In this article by Symphony, learn how accountants and lawyers can manage client relationships during departure and successions. See the …
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Virginia-Clegg-Senior-Partner-DAC-Beachcroft-21

Why Use Data-Driven Insight for your Professional Services Firm?

Check out this article from Symphony to learn more about: How transparency across your firm improves client engagement and retention …
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Virginia-Clegg-Senior-Partner-DAC-Beachcroft-13

The Future: Are You Ready? Thoughts from Nigel Willson

It was great to have the opportunity to talk with the International Practice Group at their Virtual Conference organised by …
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Virginia-Clegg-Senior-Partner-DAC-Beachcroft-17

Bite-Sized Views from 3Kites: Is the ISO Standard for Knowledge Management Useful?

The International Standards Organisation published its standard for Knowledge Management Systems in November 2018 after a period of consultation. Although …
Explore more management consultancy insights

Real Estate & Property

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New-Insights-Featured-Image-Templates-2021-07-07T105121.363

Five Reasons to Outsource Your Switchboard

A busy switchboard is the heart of any thriving legal, financial, or property business. It is the eyes and ears …
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New-Insights-Featured-Image-Templates-2021-05-25T103533.434

How Reducing Interruptions Can Help Tackle Burnout for Estate Agents

The pandemic has seen a dramatic and sustained increase in demand across the housing market. Since Rishi Sunak’s initial announcement …
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Virginia-Clegg-Senior-Partner-DAC-Beachcroft-3

Innovation and Experimentation at CBRE with Hilary Reynolds, Head of UK/I Tech Enablement

There’s no doubt that successful digital transformation is supported by a culture of experimentation and innovation. But how to foster …
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Untitled-design-80

How and Why Cooper Parry Outsourced Call Handling

Advisors and accountancy business Cooper Parry prides itself on doing things differently – including its approach to customer care. Jo …
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Virginia-Clegg-Senior-Partner-DAC-Beachcroft-17

Bite-Sized Views from 3Kites: Is the ISO Standard for Knowledge Management Useful?

The International Standards Organisation published its standard for Knowledge Management Systems in November 2018 after a period of consultation. Although …
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Blog-Headers-36

Bite-Sized Views from 3Kites Consulting – Hands Face Space: Reinforcing Cyber Security Awareness

Hands Face Space: Reinforcing cybersecurity awareness. The majority of us are working from home at the moment. As a consequence, …
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Blog-Headers-30

Industry Insights: Innovation transformation

This report, in partnership with Pulsant, explores the questions, what have firms learned from unprecedented levels of tech adoption? Will …
Explore more real estate & property insights