Accountancy When trains, planes and automobiles disrupt businessWhen trains, planes and automobiles disrupt businessNew Guide Highlights Need for Empathy in Accountancy Customer CareNew Guide Highlights Need for Empathy in Accountancy Customer CareDon’t Let the Jubilee Derail Client CareDon’t Let the Jubilee Derail Client Care Supporting your innovation journey Hold the Line: Telephony is Back on the Boardroom Agenda In our world of lawtech, fintech, machine learning, AI, and smart drafting, talking about telephones seems so passé! So why … Document Collaboration with Docusoft Remote working has increased significantly in recent times! Business teams have to share documents and personal data as a part … Five Reasons to Outsource Your Switchboard A busy switchboard is the heart of any thriving legal, financial, or property business. It is the eyes and ears … OUR CONTRIBUTORS Popular Stories When trains, planes and automobiles disrupt business Holiday season always presents difficulties for resource planning as accountants, administrators and front of house staff take annual leave. But … New Guide Highlights Need for Empathy in Accountancy Customer Care A guide has been launched to help accountancy practices put empathy at the heart of customer care and ensure that … Don’t Let the Jubilee Derail Client Care Celebrating Queen Elizabeth II’s 70 years on the throne is set to offer a very welcome and extended bank holiday … Which Type of Sustainable Business Are You? With employees and investors demanding greater sustainability, and governments legislating for it, organisations are now looking to develop a greener … Moneypenny Identifies Four Corporate Sustainability Typologies in New Report Produced with WORKTECH Academy A new report commissioned by Moneypenny and WORKTECH Academy has identified four different types of corporate approaches to sustainability, to … Stressed Customers Hit the Phones to Discuss Financial Woes The rising cost of living is making the phones ring for financial services businesses across the UK – as worried … Interest Rate Worries Are Making the Phones Ring The Bank of England has warned that households are facing the worst fall in living standards since records began more … Customer Care Mistakes to Get Accountancy Practices Out of ‘the Red’ In a recent report[1] from customer experience (CX) specialists Insight 6 – the accountancy sector’s CX performance was likened to … Boost Outbound Activity and Supercharge Sales In 2022 It takes an average of eight calls[1] to reach a prospect – so it’s easy to see why outbound calling … Another Announcement: Are Your Comms Channels Ready? As the Prime Minister’s Plan B is rolled-out to tackle the Omicron variant – businesses should be prepared for the … Lifting the Lid: A Live Chat Handler’s Insights Jess Leighton leads Moneypenny’s team of legal live chat handlers. Here she lifts the lid on the sort of conversations … Bite-Sized Views from 3Kites – A Light Touch is as Good as a Wink to a Case Management System – Part 1 We are often asked about light touch case management or matter management as if there are clear definitions about what … Page 1 of 37 12345...30...37Last
