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Industry Insights: Collaboration across the Firm
In this edition of Industry Insights we focus on the ‘pain point’ topic ‘Collaboration across the Firm’. By providing our …
Cooper Parry Case Study
THE QUALITY OF THEIR CALL HANDLING SERVICE IS AMAZING Joanna Giles Head of Facilities, Cooper Parry BUSINESS CHALLENGE: “We’ve always …
The Culture Gap: Giving you the building blocks for an award-winning workplace
Taking the time to invest in your culture is important. Discover how we became a multi-award winning business, known for …
Whitepaper: Join the Live Chat revolution
Live Chat is the biggest opportunity to grow your business this year. Our report outlines the trends surrounding consumer behaviours …
Productised service delivery + effective proposition development = growth
Over the course of last year I wrote about many areas around the drive towards productisation. You can read more …
Property CIO and Innovation Leaders Survey 2020
The Alternative Real Estate & Property Technology Summit brought together over 100 CIOs and innovation leaders from across the leading …
Communicating with furloughed employees
In this report read some top tips from Magenta for communicating with furloughed employees. Furlough. Most of us had never …
Is change always for the better?
Research often cited by McKinsey & Company has found that the vast majority (70 per cent) of change management schemes …
Can workplace planning software increase office productivity?
Office space should be managed properly. One of the main challenges for office management is to ensure that expensive office …
Effective technology enablement starts and ends with understanding the user
There is so much focus around “innovation” in the professional services industry at the moment, and I have written about …
How to improve pre-mortgage application qualification
Mortgage research is “too manual and offline,” writes Pradeep Raman, director of digital solutions at DPR, who goes on to …
Investment in mortgage switching tool Dashly
Former Barclays Investment Bank chief operating officer Mike Bagguley has invested an undisclosed sum in Dashly. The platform describes itself …
TSB signs up with new Iress platform
TSB is the first major UK bank to adopt Lender Connect technology from Iress to improve efficiencies in the mortgage …
A new identity and address-verification technology
A new identity and address-verification technology has been launched by mortgage and insurance network Stonebridge, which believes it will save …
Cloud-based system to tackle mortgage identity fraud
SiNERIX’s new cloud-based identification, verification and on-boarding platform uses biometric technology to fight identity fraud. The Digital Engagement Cloud offers …
Making the most of data analytics in real estate and property
A few weeks ago, Reuben Barry (our Director of Data Analytics) and I spent a day and a half attending …