A guide has been launched to help accountancy practices put empathy at the heart of customer care and ensure that …

Celebrating Queen Elizabeth II’s 70 years on the throne is set to offer a very welcome and extended bank holiday …

ESG strategies have risen to the top of the agenda for organisations across the world and the conversation around sustainability …

With employees and investors demanding greater sustainability, and governments legislating for it, organisations are now looking to develop a greener …

A new report commissioned by Moneypenny and WORKTECH Academy has identified four different types of corporate approaches to sustainability, to …

The rising cost of living is making the phones ring for financial services businesses across the UK – as worried …

Although law firms are familiar with the old adage the customer is king – new research[1] from customer experience (CX) …

According to a recent report[1] from customer experience (CX) specialists Insight 6, the property sector scored better on customer experience …

The Bank of England has warned that households are facing the worst fall in living standards since records began more …

In a recent report[1] from customer experience (CX) specialists Insight 6 – the accountancy sector’s CX performance was likened to …

It takes an average of eight calls[1] to reach a prospect – so it’s easy to see why outbound calling …

Lincolnshire-based estate agents Pygott and Crone, outsourced communications provider Moneypenny and Relocation Agent Network (RAN) have joined forces to pound …

As the Prime Minister’s Plan B is rolled-out to tackle the Omicron variant – businesses should be prepared for the …

Jess Leighton leads Moneypenny’s team of legal live chat handlers. Here she lifts the lid on the sort of conversations …

Outsourced communications provider Moneypenny has joined forces with the UK’s leading provider of proptech solutions and services for estate agents …

Over the past year workers’ stress associated with the interruptions caused by remote working – such as Zoom meetings, deliveries …

In a busy marketplace, first impressions are crucial. The way inbound calls are answered gives clues as to a firms’ …

We’re all used to sharing our experiences online – from the restaurants we visit, to the products we buy and …

Burnout is real. Multiple lockdowns and the constant uncertainty of the pandemic followed by a dramatic and sustained demand for …

With burn-out a key concern for business leaders after a challenging 18 months – one accountancy practice founder is harnessing …

A busy switchboard is the heart of any thriving legal, financial, or property business. It is the eyes and ears …

There aren’t enough hours in the day. It’s something we all complain of and for many, the pandemic has exacerbated …

The pandemic has seen a dramatic and sustained increase in demand across the housing market. Since Rishi Sunak’s initial announcement …

The pandemic has seen a dramatic and sustained increase in demand for support from accountants. Thanks to a combination of …

From constant e-mails and phone calls to colleagues asking questions and requesting spontaneous ‘quick catch ups’, it sometimes seems like …

2020 was the year that changed everything – including how many of us chose to converse with businesses and brands …

PRESS RELEASE 16th April 2021 ACCELERATING LEGAL BUSINESS GROWTH WITH MONEYPENNY AND LEADERSINLEGAL Moneypenny has joined forces with LeadersinLegal to …

Although greater integration of technology into the accountancy, legal, and property industries has been happening for years – the pandemic …

The winter months post-Christmas are always difficult for staff as energy levels often dip, but with the ongoing pandemic restricting …

Leading outsourced communications provider Moneypenny has launched an Outbound Calling service for the legal sector – to help firms save …

Advisors and accountancy business Cooper Parry prides itself on doing things differently – including its approach to customer care. Jo …

In recent years, the accountancy sector has gradually been embracing modernisation in a bid to keep up with the pace …

When lockdowns were first enforced in March, an estimated 300 million[1] office workers across the globe made the shift to …

34 years young but in reality, only now is legal marketing growing up. For most, gone are the shared roles …

When times change, businesses need to adapt fast. This eBook will provide you with a guide to using flexible outsourcing …

Live Chat is the biggest opportunity to grow your business this year. Our report outlines the trends surrounding consumer behaviours …

Voicemail is having a detrimental impact on the bottom-line of small businesses across the UK. UK companies are missing out …

Taking the time to invest in your culture is important. Discover how we became a multi-award winning business, known for …

Meet Moneypenny client, Shoaib Aslam of award-winning accountancy practice, Pearl Accountants. We discuss why the top-performing accountancies are turning to outsourcing …

Communication is a vital tool in winning new business – including business online.  With the rapid progression of online marketing, …

WE’VE SEEN 30% MORE OPPORTUNITIES SINCE USING LIVE CHAT Dean Renshaw Marketing Manager, White Oak UK BUSINESS CHALLENGE: “While we …

THE QUALITY OF THEIR CALL HANDLING SERVICE IS AMAZING Joanna Giles Head of Facilities, Cooper Parry BUSINESS CHALLENGE: “We’ve always …

Award-winning practice Pearl Accountants came on board with Moneypenny’s Telephone Answering service in 2016, and Live Chat soon followed. Pearl …

Matthew Foy, Assistant Manager, explains why RSM UK turned to Moneypenny for short-term support, and how they deliver better service …

The inbound phone call; a financial firm’s most valuable business growth tool right now.  Despite the surge in online portals …