Moneypenny News and Resources

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Spring Budget Property Predictions – Conveyancers Should Prepare Now to Minimise Impact And Maximise Opportunity

The Spring Budget is just around the corner, and economic and political experts are predicting changes within the property market, …

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6 ways to make clients feel loved this Valentine’s Day

Valentine’s Day is a celebration of love in all its guises –whether with friends, your significant other, or, believe it …

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HMRC Helpline closures threaten to create a ‘customer care void’

Following news that HMRC plans to shut more helplines and cut phone line access by almost a third by the …

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The Danger of Overheard Conversations

Moneypenny’s head of the finance sector Louise Walpole explains why telephone confidentiality should be front of mind. Picture the scene: a receptionist in an accountancy practice takes calls …

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New Bespoke Outsourced Support to Give Valuable Boost to Financial Businesses

UK finance businesses and accountancy firms can now benefit from additional award-winning customer service support with a new bespoke service …

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3 Reasons it’s good to be human in an AI age

  The rise of artificial intelligence (AI) has become prominent in many sectors from marketing to financial services and healthcare …

Moneypenny announcement June

Accountancy websites don’t stand out from the competition

Almost three quarters of accountancy firms’ websites (72%) do not stand out positively from the competition, according to new research …

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New survey shows the receptionist remains essential for business

Despite advances in office technology and hybrid working, the role of the traditional receptionist is still alive and well, according …

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Outsourcing: Easing internal pressure and heightening customer understanding

Traditionally, outsourcing has often been seen by accountancy businesses as a cost saving exercise. Yet turning to a third party …

Moneypenny announcement June

Moneypenny’s Rex Software Integration Offers Streamlined Lead Management

Leading outsourced communications business Moneypenny has partnered with Rex Software to provide seamless inbound lead follow-up for property agents across …

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Accountancy Feature: Online Reviews and Why Accountancy Practices Must Respond

We’re all used to sharing our experiences online – from the restaurants we visit, to the products we buy and …

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Moneypenny Launches Insolvency Support Line to Help Firms ‘Cut the Noise’

Leading outsourced communications provider Moneypenny has launched a new Insolvency Support Line product to help busy practitioners concentrate on insolvency …

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Enter 2023 With Optimism, But Don’t Get Stung By Seasonality

The beginning of a new year brings with it a sense of opportunity and as 2023 unfolds, accountancy sector leaders …

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Are you meeting clients’ digital expectations?

With ample choice at clients’ fingertips, legal firms are faced with a time critical need to stand out, especially online. …

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Moneypenny To Partner With American Express

  Leading outsourced communications provider Moneypenny has secured a partnership with American Express.    As a global leader in payment …

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11 ways to improve workplace culture

A positive workplace culture is widely recognised as one of the secrets to high performing businesses.   At leading outsourced …

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Moneypenny and CPDStore To Work Together

Press Release August 2022 MONEYPENNY AND CPDSTORE TO WORK TOGETHER Leading outsourced communications provider Moneypenny has signed an exclusive partnership …

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Moneypenny Receives Great Place to Work Accreditation

Moneypenny Receives Great Place to Work Accreditation – The ultimate recognition of its collaborative and inclusive culture. Moneypenny, a leading …

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‘I just want to talk to someone!’ – new survey shows the UK regions that are most resistant to communications technology

Despite great strides being made by companies using a range of digital technology to handle customer communications, a new survey …

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When trains, planes and automobiles disrupt business

Holiday season always presents difficulties for resource planning as accountants, administrators and front of house staff take annual leave. But …

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New Guide Highlights Need for Empathy in Accountancy Customer Care

A guide has been launched to help accountancy practices put empathy at the heart of customer care and ensure that …

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Supporting Your ESG Goals with Outsourced Communications

ESG strategies have risen to the top of the agenda for organisations across the world and the conversation around sustainability …

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Which Type of Sustainable Business Are You?

With employees and investors demanding greater sustainability, and governments legislating for it, organisations are now looking to develop a greener …

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Moneypenny Identifies Four Corporate Sustainability Typologies in New Report Produced with WORKTECH Academy

A new report commissioned by Moneypenny and WORKTECH Academy has identified four different types of corporate approaches to sustainability, to …

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Stressed Customers Hit the Phones to Discuss Financial Woes

The rising cost of living is making the phones ring for financial services businesses across the UK – as worried …

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Customer Care Don’ts That Could Be Holding Your Legal Firm Back

Although law firms are familiar with the old adage the customer is king – new research[1] from customer experience (CX) …

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Customer Care Mistakes That Could Cost You Business

According to a recent report[1] from customer experience (CX) specialists Insight 6, the property sector scored better on customer experience …

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Interest Rate Worries Are Making the Phones Ring

The Bank of England has warned that households are facing the worst fall in living standards since records began more …

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Customer Care Mistakes to Get Accountancy Practices Out of ‘the Red’

In a recent report[1] from customer experience (CX) specialists Insight 6 – the accountancy sector’s CX performance was likened to …

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Boost Outbound Activity and Supercharge Sales In 2022

It takes an average of eight calls[1] to reach a prospect – so it’s easy to see why outbound calling …

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Property Industry Joins Forces for Dementia UK

Lincolnshire-based estate agents Pygott and Crone, outsourced communications provider Moneypenny and Relocation Agent Network (RAN) have joined forces to pound …

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Another Announcement: Are Your Comms Channels Ready?

As the Prime Minister’s Plan B is rolled-out to tackle the Omicron variant – businesses should be prepared for the …

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Lifting the Lid: A Live Chat Handler’s Insights

Jess Leighton leads Moneypenny’s team of legal live chat handlers. Here she lifts the lid on the sort of conversations …

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Best-in-Class Partnership for Moneypenny and ICG

Outsourced communications provider Moneypenny has joined forces with the UK’s leading provider of proptech solutions and services for estate agents …

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Moneypenny Marks Word Mental Health Day with Top Tips to Minimise Stressful Interruptions

Over the past year workers’ stress associated with the interruptions caused by remote working – such as Zoom meetings, deliveries …

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How Law Firms Can Create an Inbound Call Management Strategy

In a busy marketplace, first impressions are crucial. The way inbound calls are answered gives clues as to a firms’ …

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Online Reviews and Why Accountancy Practices Must Respond

We’re all used to sharing our experiences online – from the restaurants we visit, to the products we buy and …

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Time for Your Team to Recharge? Don’t Let Customer Care Suffer

Burnout is real. Multiple lockdowns and the constant uncertainty of the pandemic followed by a dramatic and sustained demand for …

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An Interview with Mazuma’s Lucy Cohen

With burn-out a key concern for business leaders after a challenging 18 months – one accountancy practice founder is harnessing …

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Five Reasons to Outsource Your Switchboard

A busy switchboard is the heart of any thriving legal, financial, or property business. It is the eyes and ears …

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How Can I Speak to More Clients, When I Can’t Work Any Harder?

There aren’t enough hours in the day. It’s something we all complain of and for many, the pandemic has exacerbated …

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How Reducing Interruptions Can Help Tackle Burnout for Estate Agents

The pandemic has seen a dramatic and sustained increase in demand across the housing market. Since Rishi Sunak’s initial announcement …

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How Reducing Interruptions Can Help Tackle Burnout for Accountants

The pandemic has seen a dramatic and sustained increase in demand for support from accountants. Thanks to a combination of …

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Have You Got a Quick Minute? – Maintaining Wellbeing in a World of Interruption

From constant e-mails and phone calls to colleagues asking questions and requesting spontaneous ‘quick catch ups’, it sometimes seems like …

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Six Business Benefits of Live Chat After a Year That Changed Everything

2020 was the year that changed everything – including how many of us chose to converse with businesses and brands …

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Accelerating Legal Business Growth with Moneypenny and LeadersinLegal

PRESS RELEASE 16th April 2021 ACCELERATING LEGAL BUSINESS GROWTH WITH MONEYPENNY AND LEADERSINLEGAL Moneypenny has joined forces with LeadersinLegal to …

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How Should the Accountancy, Law, and Property Sectors Approach Changes in Tech?

Although greater integration of technology into the accountancy, legal, and property industries has been happening for years – the pandemic …

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How To Help Staff Beat the Winter Blues

The winter months post-Christmas are always difficult for staff as energy levels often dip, but with the ongoing pandemic restricting …

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Moneypenny Launches Outbound Calling Service for Law Firms

Leading outsourced communications provider Moneypenny has launched an Outbound Calling service for the legal sector – to help firms save …

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How and Why Cooper Parry Outsourced Call Handling

Advisors and accountancy business Cooper Parry prides itself on doing things differently – including its approach to customer care. Jo …

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Why it’s Time for Accountants to Embrace Digitalisation

In recent years, the accountancy sector has gradually been embracing modernisation in a bid to keep up with the pace …

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Formalising ‘Quick Fixes’ in the Face of Long-Covid

When lockdowns were first enforced in March, an estimated 300 million[1] office workers across the globe made the shift to …

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Coming of age: Legal Inbound Marketing Report 2020

34 years young but in reality, only now is legal marketing growing up. For most, gone are the shared roles …

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Free eBook: Agile Outsourcing Partnerships

When times change, businesses need to adapt fast. This eBook will provide you with a guide to using flexible outsourcing …

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Whitepaper: Join the Live Chat revolution

Live Chat is the biggest opportunity to grow your business this year. Our report outlines the trends surrounding consumer behaviours …

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Free Resource: Small Business Call Report

Voicemail is having a detrimental impact on the bottom-line of small businesses across the UK. UK companies are missing out …

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The Culture Gap: Giving you the building blocks for an award-winning workplace

Taking the time to invest in your culture is important. Discover how we became a multi-award winning business, known for …

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Pearl Accountants: Growing Your Business with Outsourcing

Meet Moneypenny client, Shoaib Aslam of award-winning accountancy practice, Pearl Accountants. We discuss why the top-performing accountancies are turning to outsourcing …

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Pearl Accountants: An Inside View on Live Chat

Communication is a vital tool in winning new business – including business online.  With the rapid progression of online marketing, …

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White Oak UK case study

WE’VE SEEN 30% MORE OPPORTUNITIES SINCE USING LIVE CHAT Dean Renshaw Marketing Manager, White Oak UK BUSINESS CHALLENGE: “While we …

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Cooper Parry case study

THE QUALITY OF THEIR CALL HANDLING SERVICE IS AMAZING Joanna Giles Head of Facilities, Cooper Parry BUSINESS CHALLENGE: “We’ve always …

Pearl Accountants

Pearl Accountants case study

Award-winning practice Pearl Accountants came on board with Moneypenny’s Telephone Answering service in 2016, and Live Chat soon followed. Pearl …

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RSM case study

Matthew Foy, Assistant Manager, explains why RSM UK turned to Moneypenny for short-term support, and how they deliver better service …

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Free resource: Financial Business Inbound Call Report

The inbound phone call; a financial firm’s most valuable business growth tool right now.  Despite the surge in online portals …

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Company Details

Web: www.moneypenny.com
Phone: 0333 202 1005

Contact Moneypenny

Contact: Louise Wilson – Business Manager
Email: Louise.Wilson@moneypenny.co.uk
Phone: 0333 202 1005

Professional Telephone Answering and Live Chat for Accountants

There’s a reason we’re trusted by the UK’s leading accountancy firms. We help them win more business and deliver outstanding service – all whilst reducing costs.

Our Telephone Answering and Live Chat services are unique. We give you your own Moneypenny Receptionist who gets to know you and your firm, answering calls and chats on an overflow or fully outsourced basis. Whenever your in-house team is busy, calls, chats or both will route seamlessly to Moneypenny. You will be confident your clients receive the perfect first impression of your firm, both over the phone and online, every time.

  • Capture every client enquiry
  • Make significant savings vs. hiring a receptionist
  • Deliver outstanding service

Try Moneypenny free

Experience Moneypenny for yourself with our free trial. We’ll give you detailed information throughout your trial, so you gain a key insight into times you need support the most and discover the true value of your calls and chats.