Services Innovation
Productised service delivery + effective proposition development = growth
Over the course of last year I wrote about many areas around the drive towards productisation. You can read more …
Property CIO and Innovation Leaders Survey 2020
The Alternative Real Estate & Property Technology Summit brought together over 100 CIOs and innovation leaders from across the leading …
Derek Southall discusses that Legal Tech is no longer dictating its own future
Derek writes “The last three years has seen a huge surge in the uptake of technology used by law firms …
Collaboration Focus: collaborating internally on product & service design
I am not a big fan of ‘buzz’ words but I think that ‘collaboration’ has earned its place as such …
Alex Edds: Workplace Transformation and the Next Generation Employee
With the average workforce in 2020 said to comprise 35% millennials, 35% Generation X, 24% Generation Z and only 6% …
Daniel Teacher: Workplace Transformation and the Next Generation Employee
Daniel Teacher examines the likely aspirations of the next generation and the part agile and flexible working, fast working technology, …
Lauren Parker-Mitchell: The Client of the Future – Innovating around the Client Experience
As we continue the Alternative Insights pain point series on The Client of the Future – Innovating around the Client …
Release of Kim 10.0 – Evolving to Simplicity. Enabling Digitization.
Imagine if Professional Services organizations could self-serve and submit and track support requests without leaving Microsoft Word..