Defining and agreeing lead qualification criteria is crucial to a successful lead management process—but it’s not a one-off task …

  You’ve done your research, filled in an enquiry form on a business website and explained what you need, and …

According to new research, one in three marketers struggle to follow up leads properly, while almost half (43%) say they …

  Moneypenny has launched a new call-tracking service to help accountancy businesses identify which marketing campaigns, ads, web pages, and specific keywords …

  As Chief Technology Officer (CTO) of Moneypenny, the leading outsourced communications company, Pete Hanlon is ideally positioned to share …

Leading outsourced communications provider Moneypenny has launched a new playbook to help accountancy businesses improve customer retention. Titled ‘Retaining Customers …

Welcome to Part 2 of our exploration into the intersection of Information Governance (IG) and Artificial Intelligence (AI) in today’s …

In Part 1 we detailed the numerous and growing risks that law firms face when excess information isn’t systematically minimised, …

A common theme when we talk to law firms about information retention and disposition is that people know it ought …

A while back, some law firms flirted with the idea of using Radio Frequency Identification (RFID) technology to keep track …

Why do law firms need information governance (IG) more than ever, and how should they implement it? Over two articles, …

Our technological landscape is changing. The combination of information governance (IG) and artificial intelligence (AI) is a turning point for …

As law firms continue their digital transformation, data management has become an increasingly critical concern. In this era, firms must …

Once a law firm understands why data minimisation is important, it’s time to act by putting policies and actions in …

  The uninitiated may be tempted to view data minimisation as a bit of a housekeeping exercise, and not something …

  In the first of two articles, Chris Giles and Chris Hockey drew on their experience to suggest why law …

  Why do law firms need information governance (IG) more than ever, and how should they implement it? Over two …

In part 1 of our series on building a business case, Chris Giles provided the framework for building a business …