Time for Your Team to Recharge? Don’t Let Customer Care Suffer
Burnout is real. Multiple lockdowns and the constant uncertainty of the pandemic followed by a dramatic and sustained demand for accountancy services has left employees across the industry feeling stressed and overwhelmed. According to the Mental Health Foundation,...
An Interview with Mazuma’s Lucy Cohen
With burn-out a key concern for business leaders after a challenging 18 months – one accountancy practice founder is harnessing technology to minimise disruption and protect the wellbeing of its employees, as well as improve its approach to client care. Lucy Cohen,...
Five Reasons to Outsource Your Switchboard
A busy switchboard is the heart of any thriving legal, financial, or property business. It is the eyes and ears of an operation that keeps communication flowing and carries brand image firmly in its hands. When the pandemic hit and face-to-face interaction became...