Five Reasons to Outsource Your Switchboard

Five Reasons to Outsource Your Switchboard

A busy switchboard is the heart of any thriving legal, financial, or property business. It is the eyes and ears of an operation that keeps communication flowing and carries brand image firmly in its hands. When the pandemic hit and face-to-face interaction became...
How and Why Cooper Parry Outsourced Call Handling

How and Why Cooper Parry Outsourced Call Handling

Advisors and accountancy business Cooper Parry prides itself on doing things differently – including its approach to customer care. Following the redesign of part of the East Midlands office 18 months ago which led to a more open, dynamic and agile space and saw...