Customer Care Mistakes to Get Accountancy Practices Out of ‘the Red’
In a recent report[1] from customer experience (CX) specialists Insight 6 – the accountancy sector’s CX performance was likened to being ‘deep in the red’. So, as 2022 unfolds and accountancy practices look to grow revenues and market share, it’s vital that customer...
Online Reviews and Why Accountancy Practices Must Respond
We’re all used to sharing our experiences online – from the restaurants we visit, to the products we buy and the services we procure. Here, Louise Wilson, head of finance sector at Moneypenny shares why accountancy practices can make online reviews work harder for...
How Reducing Interruptions Can Help Tackle Burnout for Accountants
The pandemic has seen a dramatic and sustained increase in demand for support from accountants. Thanks to a combination of the constant pressure to deliver official guidance, decipher Rishi Sunak’s regular CJRS and SEISS announcements and the always-on culture of...