How Law Firms Can Create an Inbound Call Management Strategy
In a busy marketplace, first impressions are crucial. The way inbound calls are answered gives clues as to a firms’ values, priorities and approach to client care. Whether it’s dealing with existing clients, handling new business enquiries or speaking with other...
Have You Got a Quick Minute? – Maintaining Wellbeing in a World of Interruption
From constant e-mails and phone calls to colleagues asking questions and requesting spontaneous ‘quick catch ups’, it sometimes seems like the single most prominent part of work is interruption. Add a pandemic into the mix and new interruptions brought about by remote...