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Supporting Your ESG Goals with Outsourced Communications

Supporting Your ESG Goals with Outsourced Communications

by Bernadette Bennett | Apr 26, 2022 | News

ESG strategies have risen to the top of the agenda for organisations across the world and the conversation around sustainability has never been louder.   Consequently, legal firms need to be mindful of who their suppliers and partners are and if they share a...
Customer Care Don’ts That Could Be Holding Your Legal Firm Back

Customer Care Don’ts That Could Be Holding Your Legal Firm Back

by Bernadette Bennett | Mar 17, 2022 | News

Although law firms are familiar with the old adage the customer is king – new research[1] from customer experience (CX) specialists Insight 6 reveals that customer experience in the sector still has room for improvement. Here, Bernadette Bennett, head of the legal...
Another Announcement: Are Your Comms Channels Ready?

Another Announcement: Are Your Comms Channels Ready?

by Bernadette Bennett | Dec 16, 2021 | News

As the Prime Minister’s Plan B is rolled-out to tackle the Omicron variant – businesses should be prepared for the impact on their communications infrastructure. Here, Bernadette Bennett, Head of the Legal Sector and Louise Wilson, Head of Finance Sector Moneypenny...
How Law Firms Can Create an Inbound Call Management Strategy

How Law Firms Can Create an Inbound Call Management Strategy

by Bernadette Bennett | Oct 2, 2021 | Blog

In a busy marketplace, first impressions are crucial. The way inbound calls are answered gives clues as to a firms’ values, priorities and approach to client care. Whether it’s dealing with existing clients, handling new business enquiries or speaking with other...
Have You Got a Quick Minute? – Maintaining Wellbeing in a World of Interruption

Have You Got a Quick Minute? – Maintaining Wellbeing in a World of Interruption

by Bernadette Bennett | May 21, 2021 | News

From constant e-mails and phone calls to colleagues asking questions and requesting spontaneous ‘quick catch ups’, it sometimes seems like the single most prominent part of work is interruption. Add a pandemic into the mix and new interruptions brought about by remote...
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