Customer Care Don’ts That Could Be Holding Your Legal Firm Back
Although law firms are familiar with the old adage the customer is king – new research[1] from customer experience (CX) specialists Insight 6 reveals that customer experience in the sector still has room for improvement. Here, Bernadette Bennett, head of the legal...
Another Announcement: Are Your Comms Channels Ready?
As the Prime Minister’s Plan B is rolled-out to tackle the Omicron variant – businesses should be prepared for the impact on their communications infrastructure. Here, Bernadette Bennett, Head of the Legal Sector and Louise Wilson, Head of Finance Sector Moneypenny...
How Law Firms Can Create an Inbound Call Management Strategy
In a busy marketplace, first impressions are crucial. The way inbound calls are answered gives clues as to a firms’ values, priorities and approach to client care. Whether it’s dealing with existing clients, handling new business enquiries or speaking with other...