Moneypenny announcement June

New Bespoke Outsourced Support to Give Valuable Boost to Financial Businesses

UK finance businesses and accountancy firms can now benefit from additional award-winning customer service support with a new bespoke service from global outsourced communications provider Moneypenny.

The new service will enable businesses in the finance industry to fully outsource customer care to Moneypenny – using them as an extension of their own teams, without the need for additional fixed overheads.

Outsourcing communications and customer services to a dedicated specialist has been shown to help customer-centric companies by making them up to 60% more profitable[1].

With a remit designed to suit clients’ exact needs, Moneypenny’s new flexible service can be used to respond to inbound queries, proactively engage with enquiries and clients, book appointments, manage social media accounts and oversee reviews platforms as well as handle payments, ID verification and order processing.

Moneypenny can also record activity directly into clients’ lead management and CRM systems to save time and ensure a seamless approach to data management.

Louise Wilson heads the finance sector at Moneypenny, which provides telephone answering and live chat support to hundreds of financial services businesses in the UK. She said:  “We know and hear how busy financial businesses are, and how customer care can often be something their in-house teams simply don’t have the resource to meet. With client enquiries and customer touchpoints now covering multiple channels including email, phone, social media and live chat, there’s more communication than ever before and more opportunities to show empathy and support to existing and prospective clients.

“Our bespoke service allows our experienced and professional to offer bespoke support at an omnichannel level, and provide these businesses with flexible additional resources to suit their needs whilst ensuring customer service is consistently at a high level.”

Mark Finlay, Chief Commercial Officer from Moneypenny, said: “Businesses are under pressure like never before.  With research showing that brands with superior customer experience bring in five to seven times more revenue than competitors that lag in customer experience[2] it is more important than ever to deliver a consistently high customer experience to valued customers.

“We’ve always been a ‘right-hand man’ to businesses with our call and live chat handling, but this new service sees us going even further. We’re offering flexible and comprehensive support that’s tailored to clients’ specific needs and will ensure they’re delivering a consistently high customer experience to valued customers.”

Moneypenny provides telephone answering and live chat services to hundreds of financial services businesses and is trusted by the UK’s top accounting firms, including five of the top 30.

Established in 2000, Moneypenny is the world’s market leader for Telephone Answering, Live Chat, Outsourced Switchboard, and customer contact solutions. More than 21,000 businesses globally benefit from Moneypenny’s mix of extraordinary people and ground-breaking technology.

For more information about how Moneypenny supports the legal sector, visit:


Moneypenny are the world's leading outsourced communications provider, working with businesses of all shapes and sizes, from sole traders right up to multinational corporations. Moneypenny have grown to become the biggest and fastest-growing company of their type, handling millions of calls and chats every year on behalf of their clients. Moneypenny are unique in their approach, and genuinely want their personnel to act in the interest of all clients, which is why their values are the foundations of all that they do. Their passionate employees are testament to the brand’s core values and are renowned for their knowledge and professionalism. The brand’s people and culture are the fundamental parts of their mission, values and vision. A strong team spirit embodies Moneypenny’s approach to employee engagement, which stems from the family values that underpin them. Their flat hierarchical structure means that employees are constantly empowered to succeed.