Best-in-Class Partnership for Moneypenny and ICG

Outsourced communications provider Moneypenny has joined forces with the UK’s leading provider of proptech solutions and services for estate agents – The Innovation Collaboration Group (ICG).

ICG brings together best-in-class suppliers to fast track the future of estate agency.  Moneypenny now joins ICG’s 40 strong membership community, which includes Reapit, Sprift, MRI, Mortgage Advice Bureau and CCT Technology.

As part of the membership, Moneypenny will share its experience of supporting thousands of UK estate agents with telephone answering, live chat and outbound services and be on hand to help agencies maximise lead generation and improve customer care.

Estate agent consultant Iain White, who runs ICG, said: “All ICG members are monoliths in their field and Moneypenny is absolutely no exception. Over the last 18 months in particular we’ve been impressed with the tireless commitment they’ve shown to supporting estate agents by helping them to innovate and outsource.  Moneypenny has a proven track record, is committed to innovation and loves to collaborate – which is exactly what we look for in members.   It seemed only right that they should be part of our best in class community.”

Joanne Tattum, Head of Estate Agents Sector at Moneypenny said: “ We’ve been heavily invested in the UK property community for some time, but this relationship allows us to build on that further and forge new and exciting relationships with suppliers and agents alike.

“ICG is built on a great concept as it takes the guesswork out of proptech for busy estate agents and helps them to find proven partners with ease.  We’re looking forward to supporting ICG with that and sharing our expertise and insights with agent community at large.”

To find out more about ICG and the support it offers UK estate agents visit:


Moneypenny supports 2,500 estate agents, commercial agents, housebuilders and housing associations across the UK, thanks to a dedicated team of property receptionists and has built an impressive reputation within the market.   Established in 2000, Moneypenny is the world’s market leader for telephone answering, live chat, outsourced switchboard and customer contact solutions. In total, more than 21,000 businesses across the UK benefit from Moneypenny’s mix of extraordinary people and ground-breaking technology.

For more information about Moneypenny’s work in the property sector visit:


Moneypenny are the world's leading outsourced communications provider, working with businesses of all shapes and sizes, from sole traders right up to multinational corporations. Moneypenny have grown to become the biggest and fastest-growing company of their type, handling millions of calls and chats every year on behalf of their clients. Moneypenny are unique in their approach, and genuinely want their personnel to act in the interest of all clients, which is why their values are the foundations of all that they do. Their passionate employees are testament to the brand’s core values and are renowned for their knowledge and professionalism. The brand’s people and culture are the fundamental parts of their mission, values and vision. A strong team spirit embodies Moneypenny’s approach to employee engagement, which stems from the family values that underpin them. Their flat hierarchical structure means that employees are constantly empowered to succeed.