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Industry Insights: Driving Law Firm Productivity in a Work-From-Anywhere Environment

How can law firms drive productivity as we transition from working from home to ‘working from anywhere’?

Our latest legal management Alternative Hangout, in partnership with BigHand, had managing partners and CEOs from top law firms grappling with this problem and exchanging views on whether they had the right balance of fee-earners and support staff, how to get fee-earners to delegate tasks to support functions in the most effective and streamlined way, and how tech could be used to enable and monitor this delegation.

Top 3 Takeaways

  1. Effective delegation is essential to driving value for clients and optimise productivity; tech such as BigHand Workflow Management enables firms
    to centralise administrative support tasks and send the right tasks to the right skilled resources, at the right cost to the firm.
  2. Specialisation of admin tasks, along with centralisation of support functions, makes it easier to observe workflows and get data to make informed decisions.
  3. Support professionals are often better equipped than lawyers to do administrative tasks which is still critical to meeting compliance or other obligations.
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