4 Benefits of Automating the Law Firm or Legal Team
In a recent conversation, Jas Bassi, Head of Solution Delivery at Gateley law firm, said he thinks that there will be more digitisation to support ‘working from anywhere’.
“Within law firms, there are a lot of manual processes – such as signatures. This has presented an opportunity to drive a digital signature approach,” he said.
While many law firms still take a more traditional approach to processes, there are many advantages to adopting a more digital method. We explore four of the key benefits to automating your law firm, whether that’s through contract management, document automation, or digital signing software.
Automating your law firm may not give you extra hours in the day but it will help your team to maximise their hours. A report from the Thomson Reuters Institute showed that 74% of the 400 law firm respondents found that ‘spending too much time of administrative tasks was at least a “moderate challenge”’.
Automation helps to reduce the time spent on administrative tasks, while also impacting the bottom line. The less time spent on manual processes, the more time available to spend on other areas of work, resulting in client satisfaction as well as overhead costs savings. If the time spent on administrative tasks has been a rate-limiting factor for your firm’s productivity, client satisfaction, and revenue, it might be time to embrace automated processes.
If your firm still relies on paper forms for clients, you may find that providing automated documents offers a smoother experience for both the client and the form collection process. Paperless documentation removes multiple steps from the process, is better for the environment, prevents documents from being lost by the client or firm (a data protection risk in itself), and keeps everything in one accessible place with the required security measures.
When processes are performed manually, there is so much more margin for error, feeding back into the efficiency issue. Not only do mistakes look unprofessional, but the time spent on damage control is also wasted, negatively affecting client satisfaction and, ultimately, the bottom line. Automation allows for a consistent, reliable, controllable process with minimal interference once the process is set up and running.
When it comes to manual processes, everyone has a slightly different way of doing things, depending on their personalities and working styles. While this promotes autonomy, which is a positive quality, it also leaves room for miscommunication if multiple processes are being applied to one client. By using a central, automated system, your entire firm sings from the same hymn sheet making internal and external communications a well-oiled machine.
For more insights on automating within the legal sector, stay up to date with our articles for law firms and in-house legal teams.
Additionally, the following video sessions may be of interest:
– Enabling the Modern Workforce to Work from Anywhere in partnership with Quiss and NetMotion