Access Customer Success Journey – providing ongoing support for your practice

As a trusted long-term technology partner we’re not only committed to providing the best software solutions to the legal market, we want to build a lasting relationship where we support firms to meet their goals and ambitions. Our dedicated Customer Success function, founded in 2016, was developed to put the customer at the heart of everything we do and give our customers a voice right the way up to our executive board.

As busy legal practitioners and businesses, it can be difficult to efficiently undertake change management, implement new technology and arrange ongoing training to ensure staff are making the most of their Lawtech. Our Customer Success teams will work with you to ensure seamless implementation and integration of technology into your firms’ ecosystem alongside staff training programmes. This means you can leave the technical stuff to us while you focus on what you do best, serving clients.

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Access Legal

Access Legal
Working in partnership with more than 3,500 UK law firms and underpinned by over 30 years of sector experience, Access Legal provides an unrivalled suite of complete software solutions. From case and practice management, finance, accounting and business intelligence to learning, compliance and HR – Access Legal helps firms take control of their time, improve efficiency and productivity. By providing software to manage every aspect of a firm’s operations, Access Legal enables ambitious firms to reach unlimited potential and have the freedom to focus on clients and people to drive profitability and growth. ​​​​Access Legal is part of The Access Group, a leading provider of business management software to mid-sized organisations. It helps more than 35,000 customers across commercial and not-for-profit sectors become more productive and efficient. Its innovative Access Workspace cloud solution transforms the way business software is used, giving every employee the freedom to do more. Founded in 1991, The Access Group employs more than 3000 staff.