Bite-sized Views from 3Kites – So, what has Teams ever done for you?
Aside from the video conferencing, document storage, wikis, task management, group chats… just what has Teams ever done for you? And this is the problem many firms face as Teams takes hold like Chinese Bindweed in groups and offices where the pent-up demand for technical answers or frustration with formal document management leads to self-help without the constraints of a managed IT solution.
On the one hand, what’s the problem? IT staff often bemoan the lack of engagement with IT and yet here’s a product that users seem comfortable getting to grips with on their own, surely this is nirvana. Err, no – this is chaos and it is a growing issue for law firms as documentation is buried ever deeper in disconnected teams and channels. For KM professionals in particular, whilst they may welcome the ability for users to exchange and discuss ideas informally, this risks confusion and frustration as to what should be found where and brings with it the danger that carefully curated repositories of approved precedents and templates will be bypassed or forgotten.
So what’s the answer? Well, it’s certainly not to shut down access completely although there does need to be a more considered approach to the ways in which Teams is used, managed, monitored and supported.