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How Should the Accountancy, Law, and Property Sectors Approach Changes in Tech?

Although greater integration of technology into the accountancy, legal, and property industries has been happening for years – the pandemic has served as a catalyst to supercharge changes that were already in motion.

The world has changed – we’re working differently and consumers are sourcing and obtaining legal or financial services differently and researching, buying and selling property differently.

Firms and businesses must now embrace new technologies to facilitate team collaboration, continue to deliver great client experience and futureproof their success in a post-Covid society.

Leading outsourced communications company, Moneypenny handles 2 million property calls and live chats each year for 16,000 property professionals, calls and live chats for more than 1,000 legal firms and hundreds of accountancy firms across the UK. Today, the company employs 1,000 people globally and handles 20 million customer communications each year thanks to the blend of people and technology-based communications solutions.

Here, Moneypenny’s Chief Technology Officer, Pete Hanlon, shares the company’s tips to enable property, legal, and financial leaders to get the most out of disruptive technology:

Think long term

Most property leaders, directors, and partners are aware of their direction of travel and how technology will impact them but they put too much focus on short term results.

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Pete Hanlon

Pete Hanlon

Chief Technology Officer, Moneypenny
Moneypenny is the world’s leading outsourced communications provider, delivering Telephone Answering, Live Chat, Switchboard, and multichannel customer services. We work with businesses of all shapes and sizes, from sole traders right up to multinational corporations.