Blog-5

A New Strategic Partner: IT Support & Service Desk Case Study

Saffery Champness is one of the UK’s top 20 accountancy firms, with nine offices in the UK and five further offices in Europe and the Middle East. Saffery Champness act for clients across a variety of specific sectors, including: private wealth, landed estates and rural businesses, not-for-profit, sports and entertainment, entrepreneurs, professional and consultancy businesses and international.

Challenge

As the business has grown and evolved, an internal team managing all their IT needs and providing support had grown organically, which presented a number of challenges. Being a fast-moving accountancy firm with significant rapid growth, operational IT became a priority, which therefore challenged the time for strategic activities, future planning, and emerging technologies. The firm was also conscious they wanted to ensure opportunities and development for the team.

Saffery Champness understood the need for change and was actively looking for an IT partner who they could outsource their IT Service Desk to. The firm engaged T-Tech as the leading accountancy IT experts.

Solution

With significant experience working alongside accountancy clients, T-Tech had an understanding of their IT Service Desk requirements and applications and the sensitivity of their work. The firm were willing to challenge the status quo: the structure that had been in place for years was no longer working for them and a push in the right direction would enable positive change.

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T- Tech

T- Tech

T-Tech
T-Tech is one of the fastest growing IT Consultancy, Support and Cloud Service providers in the UK, serving SMEs in the professional services and accountancy space. T-Tech strive to support firms with the latest advances in technology, whether that be implementing business processes through intelligent automation, or driving solutions such as making tax digital. Their portfolio stretches to implementation and design of cloud services, pro-active IT Support with a 24/7 service desk, high-quality telephony and unified comms solutions, and building out a technology strategy aligned with the business strategy. As award-winning industry specialists, T-Tech demonstrate how their unique solutions continue to add value to their customers. T-Tech aim to help their clients recognise the value in technology, by providing tailored solutions and services, so that they can operate as efficiently as possible. T-Tech ensures that these solutions support customers in their daily operations, as well as in strategies for growth and innovation.