A New Strategic Partner: IT Support & Service Desk Case Study
Saffery Champness is one of the UK’s top 20 accountancy firms, with nine offices in the UK and five further offices in Europe and the Middle East. Saffery Champness act for clients across a variety of specific sectors, including: private wealth, landed estates and rural businesses, not-for-profit, sports and entertainment, entrepreneurs, professional and consultancy businesses and international.
As the business has grown and evolved, an internal team managing all their IT needs and providing support had grown organically, which presented a number of challenges. Being a fast-moving accountancy firm with significant rapid growth, operational IT became a priority, which therefore challenged the time for strategic activities, future planning, and emerging technologies. The firm was also conscious they wanted to ensure opportunities and development for the team.
Saffery Champness understood the need for change and was actively looking for an IT partner who they could outsource their IT Service Desk to. The firm engaged T-Tech as the leading accountancy IT experts.
With significant experience working alongside accountancy clients, T-Tech had an understanding of their IT Service Desk requirements and applications and the sensitivity of their work. The firm were willing to challenge the status quo: the structure that had been in place for years was no longer working for them and a push in the right direction would enable positive change.