Moneypenny Launches Outbound Calling Service for Law Firms
Leading outsourced communications provider Moneypenny has launched an Outbound Calling service for the legal sector – to help firms save time and capture more leads.
The new service can be used to qualify conveyancing enquiries, handle inbound leads for personal injury and other claims, and contact wills and probate and lasting powers of attorney clients to gain up-to-date information on their circumstances.
Conveyancing leads will be managed via the Perfect Portal platform, where Moneypenny’s dedicated Outbound Team will respond directly to both inbound and referral enquiries. This will provide firms with a seamless outsourced solution where experienced legal receptionists will qualify leads, provide detailed quotes, convert enquiries, assign the matter to a fee earner and push the relevant data into firm’s case management system.
For claims and wills and probate calls, leads will be managed via secure databases that can be uploaded directly to a firm’s CRM.
Bernadette Bennett, Head of Legal Sector at Moneypenny, said: “Even before Covid-19 our research showed that legal firms often felt too busy to win new business – managing leads is time-consuming. Now, with many firms still operating with reduced resource, these challenges are even greater and it can be overwhelming for solicitors to juggle existing work and handle new enquiries.