Moneypenny Launches Outbound Calling Service for Law Firms

Leading outsourced communications provider Moneypenny has launched an Outbound Calling service for the legal sector – to help firms save time and capture more leads.

The new service can be used to qualify conveyancing enquiries, handle inbound leads for personal injury and other claims, and contact wills and probate and lasting powers of attorney clients to gain up-to-date information on their circumstances.

Conveyancing leads will be managed via the Perfect Portal platform, where Moneypenny’s dedicated Outbound Team will respond directly to both inbound and referral enquiries. This will provide firms with a seamless outsourced solution where experienced legal receptionists will qualify leads, provide detailed quotes, convert enquiries, assign the matter to a fee earner and push the relevant data into firm’s case management system.

For claims and wills and probate calls, leads will be managed via secure databases that can be uploaded directly to a firm’s CRM.

Bernadette Bennett, Head of Legal Sector at Moneypenny, said: “Even before Covid-19 our research showed that legal firms often felt too busy to win new business – managing leads is time-consuming. Now, with many firms still operating with reduced resource, these challenges are even greater and it can be overwhelming for solicitors to juggle existing work and handle new enquiries.

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Moneypenny are the world's leading outsourced communications provider, working with businesses of all shapes and sizes, from sole traders right up to multinational corporations. Moneypenny have grown to become the biggest and fastest-growing company of their type, handling millions of calls and chats every year on behalf of their clients. Moneypenny are unique in their approach, and genuinely want their personnel to act in the interest of all clients, which is why their values are the foundations of all that they do. Their passionate employees are testament to the brand’s core values and are renowned for their knowledge and professionalism. The brand’s people and culture are the fundamental parts of their mission, values and vision. A strong team spirit embodies Moneypenny’s approach to employee engagement, which stems from the family values that underpin them. Their flat hierarchical structure means that employees are constantly empowered to succeed.