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The Future: Are You Ready? Thoughts from Nigel Willson

It was great to have the opportunity to talk with the International Practice Group at their Virtual Conference organised by Alternative Events in October. Being close to Halloween there were one or two unexpected surprises!

More and more organisations are seeing the value from virtualising their conferences in our uncertain world, and never a better time for our topic ‘The Future: Are You Ready?’ as technology continues to take centre stage during this crisis.

What were the takeaways for IPG and the professional services community?

Competition

There has never been a better time for small and medium-sized professional services businesses to compete. They have the speed and agility some larger organisations lack and can compete equally with the power of cloud services. Scaling up, down and even in times of crisis turning off their cloud capabilities.

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Automation

Of course in this context, not a physical robot automating tasks in our world, but software ones, robotic process automation (RPA) has been even more widely used during the pandemic, and we now enter a time hyper-automation, RPA powered by machine learning and artificial intelligence and of course chatbots have never been more popular as the first point of contact for customer interactions and enquiries.

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Nigel Willson

Nigel Willson

Awaken AI
Nigel is a Global Speaker, Influencer and Advisor on Artificial Intelligence & Innovation. He has his own independent AI advisory company called Awaken AI and is also co-founder of We and AI a non-profit organisation promoting the ethical use of AI for the benefit of everyone. He sits on several advisory boards, where he hopes to help ensure that AI is used in a fair, ethical and transparent way and promote the use of AI to level inequalities in the world, and promote AI for good and AI for all. Website www.awakenAI.org Contact nigel.willson@awakenAI.org