Alternative Legal IT Hangout #8 Takeaways – November 2020
- Change management
Some key takeaways from our panellists are as follows.
1. Be creative
“There has been a rapid and willing adoption of tech. We have used podcasts to update clients – it’s a great way to learn” – Julie Parr, Director of Business Improvement at Muckle LLP
One of the biggest challenges of remote working is keeping staff and clients informed. But Muckle LLP is a wonderful example of rising to the occasion and finding a solution. By creating a podcast to keep clients up to date, Muckle illustrates how creative use of tech is what will carry firms through this pandemic. Muckle’s podcast episodes cover topics such as data and COVID-19, tenant protection legislation, and insolvency rules. The great thing about podcasts is that they are a medium that is transferrable across a wide spectrum of businesses, and could be adopted by all sectors from accountancy to real estate.
2. Consolidation is key
“We have been focusing on consolidation and processes, adapting to a hybrid approach” – Mervyn Poli, IT Director, Carson McDowell
By being forced to work in a different way, taking a step back, asking for feedback, and assessing the business holistically, areas for potential consolidation become evident. Among the many benefits of consolidation, perhaps the two that will make the biggest impact during Covid are improved communication and cost savings.
3. Digital disruption doesn’t have to interrupt service
“Our service has been so uninterrupted that clients didn’t know our office was closed” – Anthony Stables, CIO, Forsters
One of the greatest learning curves of 2020 is finding and implementing a strategy that allows your service to continue as smoothly as possible regardless of where your staff is. Companies who already had a remote working arrangement in place found this transition to be less disruptive than those who had a strict 0n-site policy. Clients and customers are facing enough uncertainty as it is, so by delivering an uninterrupted service, you can reassure your clients and retain their trust. What does your firm need to put in place to deliver uninterrupted service?