- Change management
Some key takeaways from our panellists are as follows.
1. Be creative
“There has been a rapid and willing adoption of tech. We have used podcasts to update clients – it’s a great way to learn” – Julie Parr, Director of Business Improvement at Muckle LLP
One of the biggest challenges of remote working is keeping staff and clients informed. But Muckle LLP is a wonderful example of rising to the occasion and finding a solution. By creating a podcast to keep clients up to date, Muckle illustrates how creative use of tech is what will carry firms through this pandemic. Muckle’s podcast episodes cover topics such as data and COVID-19, tenant protection legislation, and insolvency rules. The great thing about podcasts is that they are a medium that is transferrable across a wide spectrum of businesses, and could be adopted by all sectors from accountancy to real estate.