In November’s Alternative In-House Legal Hangout, we discussed how legal ops and operational techs can best support the business in the areas of:

  • contract life-cycle management;
  • email and document management;
  • spend management; and
  • obtaining the best value for the business (such as e-billing, getting quotes for matters, etc)

Some key takeaways from our panellists were:

1. Adoption of legal ops and operational techs doesn’t have to happen overnight

“There is a benefit to a piecemeal approach to identify pros and cons, but budget is significant too.” – Tamara Franks, Legal Operations Director, Universities Superannuation Scheme

While it can feel organised and controlled to implement change in one fell swoop, by making small changes slowly, it is easier to assess the effectiveness of each change and fine-tune as needed to move in the right direction.

2. Secure support within the business

“Be clear about what your business actually wants and get senior buy-in. It’s important to set up a forum with stakeholders and come to a consensus regarding the scope of what youre doing – it also depends on the nature of your organisation and the size of your teams.”

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