In recent years, the accountancy sector has gradually been embracing modernisation in a bid to keep up with the pace of digital transformation. 

With influences such as MTD and an increasingly tech-savvy clientele to contend with, the shift to digitalisation has been inevitable for some time.

And now, with more lockdowns on the horizon and a future uncertain, accountancy practices must ensure they have the people and processes in place to sustain the technological changes brought about by the pandemic, not only to satisfy client demand going forward – but in order to survive.

The evidence speaks for itself

Lockdown has forced accountants to reassess the way they work. Like many, they’ve been left with little choice but to adopt new technologies and break traditional working habits in order to keep business running smoothly during the crisis.

Here at Moneypenny, we’ve seen a significant increase in firms turning to us for outsourced live chat to meet the demand of clients enquiring online, with many of our existing clients switching their support from a part-time overflow basis to a full-time, round-the-clock solution.

As more and more of us rely on digital channels, the luxury of a live chat function has become an expectation for online visitors, with at least a third expecting to find it on your website.

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