Alternative Legal IT Hangout #7 Takeaways – October 2020
In October’s Alternative Legal IT Hangout, the topic of discussion was: how to support our staff and clients over the next six months and what the technology options are to help you collaborate and work as normally as possible.
Some key takeaways from our panellists are as follows.
1. Find the right balance for staff
“We’re trying to adapt our approach on a team by team basis. We’re working on getting the balance right between the social element and keeping teams safe.” – Sam Luxford Watts, IT Director at IBB Solicitors.
Striking a healthy balance between ensuring your staff have opportunities for social interactions while also adhering to safety guidelines and fulfilling duty of care is key. Some solutions include:
- Creating a rota system to allow staff to work in the office without compromising social distancing protocol
- Organising regular Zoom/Teams calls to encourage social catch-ups within your team
- Assign ‘buddies’ to new staff to assist onboarding
2. Have a flexible approach to client needs
“It’s about adapting technology to what the client wants and needs,” – Dan Mitchell, Head of IT at Clarion Solicitors.
Listening to what your client needs to feel reassured and taken care of allows companies to pivot when needed to provide support through tech. Some examples include:
- Moving to cloud solutions
- Giving clients online access to document sharing software
- Being responsive to the preferred frequency and manner of client meetings
3. IT and HR collaboration matters
“IT and HR need to be working together and collaborating to make sure we get it right.” – Paul Longhurst, Consultant at 3Kites Consulting.
While it’s HR’s responsibility to ensure team members are taken care of during the pandemic, IT departments are vital when it comes to providing staff with the equipment they need to work well from home. By working side by side, IT and HR can ensure the workforce is working as efficiently and effectively as possible by equipping each team member according to their unique requirements.