In September’s Alternative Accountancy Hangout, we discussed how to support staff and clients over the next six months and what the technology options are to help you collaborate and work as normally as possible.
Some key takeaways from our panellists were:
1. Make it easy for staff to ask for help
“We put in a decent support desk solution to make it easy for people to raise problems” – Jonny Woodward, IT Director, PKF Francis Clark
The key to smooth remote working is to make it as simple as possible for staff to raise issues or concerns and get quick access to solutions. Setting up a support desk for tech issues ensures the virtual office is a well-oiled machine and reassures staff that help is within reach if they encounter tech glitches.
2. Pay attention to how clients are responding
“We can learn from our clients too. It doesn’t have to be a one-way street.” – Jonathan Booty, IT Systems Manager, Bulley Davey Limited
While clients will be watching to see how firms operate in response to the virtual working landscape, companies will also benefit from seeing how clients adjust to the new environment.