Alternative Takeaways with Colin Jones, Managing Partner at Hewitsons
Here are three takeaways from our recent Legal Management Hangout where Colin Jones, Managing Partner at Hewitsons, shared his insights on working remotely in the legal sector.
THERE IS AN OPPORTUNITY TO REDESIGN AND RECONSTRUCT THE WAY WE WORK
Colin emphasised the benefit of using this opportunity to take a step back and take a thorough look at how processes and operations can be finessed to result in better internal and external engagement.
“We’re people businesses and there’s a great opportunity at the moment to take traditional firms like mine and use what happened to us back on the 12th March, when we decided to go to home working, to redesign and reconstruct the way that we’ve been working across our locations – looking at how we’re engaging internally and also externally with our client base, and how our support structure works.”
THERE IS NO ONE SIZE FITS ALL APPROACH
“We want to allow those who feel the need to come back to do so. There’s no one size fits all model. And there’s a big factor in all this, which I think we picked up quite early days, was a fear factor the juniors, in particular, often working alone at home maybe with a limited setup, much less than the partners concerned seeing an economy going to some sense of strife. They want to see how you are thinking about them, how you’re looking out for them. And I think we’ve been very mindful of that in terms of people management throughout.”
Colin recognised that everybody has different needs and that a key factor is communicating with your people and building a sense of trust.
INVESTMENT IN YOUR PEOPLE IS INVESTMENT IN YOUR BRAND
While it could be easy for a firm to overlook its brand while trying to nurture staff and clients, it’s the firms who acknowledge the intrinsic link between brand and people who will get it right. Colin explained this perfectly.
“How do we compensate for the lack of networking? I think this is where brand has to come in because you’ve got to make sure that your brand is strong amongst all the competition. It doesn’t matter where you’re based anymore – we can all target clients anywhere in the country. And this is where being selective in what you’re doing becomes key and also where your workforce needs to feel comfortable that you thought about them and are keeping them safe. For us, our people are our best form of marketing, leading to client interaction and engagement.”
For full details of the Alternative Hangouts series please click here.