Live Chat is the biggest opportunity to grow your business this year.

Our report outlines the trends surrounding consumer behaviours and expectations in an increasingly ‘always-on’, instant gratification world. Discover the speed at which Live Chat is growing, and how big business has paved the way for smaller businesses to adopt this relatively new channel.


  • Explore real-life examples of where Live Chat has delivered:
    • Increased website conversion
    • Maximised marketing investment
    • Significantly improved ROI
  • Bust open the many myths surrounding Live Chat, and the reasons the majority of small businesses are still not using it
  • Learn what solutions are out there for small business, and compare a tech-only service with a managed Live Chat solution.
  • Arm yourself with the latest chat lingo, and features.


How we can help

Moneypenny is the world’s leading outsourced communications provider, delivering Telephone AnsweringLive ChatSwitchboard and multichannel customer services for businesses of all shapes and sizes across all industries.

Find out how we will help your business with a FREE one-week trial.

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