Pearl Accountants: An inside view on Live Chat

Communication is a vital tool in winning new business – including business online. 

With the rapid progression of online marketing, keeping up with the latest trends is crucial to the success of any business. With online shopping growing bigger every year, customers today expect quick and accurate responses to their queries – in a way that’s personal to them.

While you may feel contact forms are doing enough to tend to those curious customers browsing online; can you be sure that these forms are truly satisfying potential customers and fully resolving their needs?

Online conversions are an all too familiar pain point for many businesses and keeping up with the competition can often feel like an uphill battle. But thousands of companies have found a solution; outsourced Live Chat.

We invited our Client, Pearl Accountants, to share their experience of Live Chat and to uncover some of the ways the service has benefitted them. Shoaib Aslam, CEO of the award-winning accounting firm, explains:

Let’s start by asking why and how conversational marketing helps boost customer leads? Since implementing Moneypenny’s Live Chat service at our practice, we’ve witnessed a number of valuable benefits:

Instant solutions 

Imagine a person walking into a store;

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