THE QUALITY OF THEIR CALL HANDLING SERVICE IS AMAZING
Joanna Giles Head of Facilities, Cooper Parry

BUSINESS CHALLENGE:

“We’ve always tried to monitor our call abandon rate to keep it lower than 5%, but with our in-house team too busy to answer the phone, this became impossible. We first heard about Moneypenny as they were a fellow winner of the ‘Best Companies to Work For’ award, so we got in touch.”

SOLUTION:

“I was invited by Moneypenny to visit their office and meet the team who would be taking our calls. The atmosphere there is warm and the team were so natural and experienced in handling calls for companies like ours. It was an easy decision to bring Moneypenny on board and they now answer any calls our team can’t get to.”

RESULT:

“The transition to Moneypenny couldn’t have been easier. They asked all the right questions and went out of their way to understand how we work. Now, our in-house team can focus on their job whilst Moneypenny takes care of our calls – I would absolutely recommend Moneypenny to other businesses, the quality of the service is amazing.”

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