Alternative Takeaways with Joy Kingsley, Senior Partner at JMW Solicitors

Here are three takeaways from our recent Legal Management Hangout where we heard from Joy Kingsley, Senior Partner at JMW Solicitors, as she shared her thoughts on navigating virtual working.



While Zoom can be great for time-saving, especially when it comes to interviews, Joy explained the key elements of training and development that can only be facilitated by being present in an office environment.

“There are concerns about the training of younger people. That’s them hearing what goes on in the office, hearing partners, having conversations with other people and the general learning that goes on in the office that doesn’t happen over Zoom. When you’ve travelled quite a long way in a short time as a firm, a lot that happens is partners sparking off each other and talking to clients together and hearing about opportunities. And it’s that type of thing that doesn’t happen in a Zoom arena.”

Although firms are generally adapting well to remote working, virtual training cannot compare to in-person learning, and this is one of the sacrifices many teams are forced to make during Covid.



Joy reiterated the unpredictability of the situation and that, although JMW Solicitors have celebrated success, it’s important to keep one eye on the future to be best prepared for whatever Covid may throw at us next.

“As time has gone on, we’ve got back to having the same amount of work as we had previously, so that’s very encouraging. But that doesn’t mean that we’re not thinking about what’s going to happen at the end of October when lots of people come off furlough and redundancies and the economy in general. And what’s going to happen with the virus.”



“I either thought would be fewer people with problems or more people with problems, once they were all working from home and actually it’s worked out about the same. The number of tickets, as they call them in our IT department, of people with problems is about the same. We are already on Citrix as was mentioned and we don’t have servers – we’re on the cloud.”

The more robust tech processes a firm has in place, the smoother the transition from office to home working. Remote working doesn’t have to mean there are more technical issues. Has your firm refined its tech processes because of Covid?

For full details of the Alternative Hangouts series please click here.