Alternative Takeaways with Giles Pemberton, Consultant at 3Kites

Here are three takeaways from Giles Pemberton, Consultant at 3Kites, at our recent In-House Legal Hangout where the panel shared their experiences of working virtually.


“It’s very difficult to onboard someone, especially someone who’s junior and hasn’t got the confidence of working in an in-house environment. I think that’s a huge challenge. But one of the things to do is put in a lot of effort to go over and beyond, in terms of catching up with them on an almost daily basis for five minutes, just to find out what they’ve done almost as a teacher would do with a new set of pupils, and to really try and be there, offering them a nurturing hand through the whole introduction to a new firm. I think that’s one of the biggest challenges – I’d be interested in how everyone else is dealing with that.”

Taking extra steps in the virtual environment is key to ensuring new starters feel comfortable and confident in their new roles if they started during lockdown.



Giles raised the topic of ‘practical drift’ and the risk of employees becoming complacent with usual practice, increasing the likelihood of mistakes.

“I think one of the issues that is going to be a challenge in terms of working with internal clients is the whole issue with what people will know about the term practical drift, which is where people just very slowly start to do things slightly differently, from the policies that have been set down by their corporates, and in a way that no one sees as being detrimental until something actually goes badly wrong.”

One way to avoid this is to nominate someone to keep the team accountable, checking every so often that agreed processes are still being followed correctly.



When dealing with tech problems during remote working, it’s valuable to look below the surface issue to ensure all the angles are being considered.

“We see clients who have people who are doing that legal ops role or some sort of IT support function for legal and are invaluable because they do ask the right questions, such as what’s the problem. And secondly, what are all those business processes behind the problem that we need to recognize when we bring in a new solution?”

For full details of the Alternative Hangouts series please click here.