Here are three takeaways from Will Farnell, Director and Founder of Farnell Clarke, at our recent Accountancy Hangout where our panel discussed how accountancy firms can best support people and clients, and use technology to do so, in the current and post-Covid environment of remote working.

NURTURE A CULTURE THAT CAN WITHSTAND CHANGE

Will shared the steps Farnell Clarke had taken to help their team transition to working from home.

“We gave our staff the nod to start working from home before the official government mandate. We’d moved to a ‘work from where you want, when you want, how you want’ approach anyway. So we had a culture that was fairly well aligned to what we’ve had to do during the course of lockdown. We had the tech and processes in place that made it very easy for us to suggest that people work from home. That, however, doesn’t overnight just work in itself. We had to change the way that we communicated with the team. For example, we used to do quarterly town hall meetings and that became a weekly zoom check-in for the whole team. Some people are able to work from home more easily than others, so it’s about understanding how different people deal with the individual circumstances that create challenges along the way.”

Ensuring tech and processes can be used flexibly is a key part of adapting smoothly to new situations.

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