Alternative Takeaways with Stephen Brown, Consultant at Lights-on Consulting

Here are three takeaways from Stephen Brown, Consultant at Lights-on Consulting who talked about how law firms are meeting client needs remotely during our recent Hangout which focused on how legal teams can best serve internal clients in the current and post-Covid remote/digital environment.

Video conferencing

We are now working in an environment where we spend more time on video conference calls. There are a number of video conferencing facilities out there for companies to use, it’s important that companies use the same facility for consistency and continuity across both internal and client meetings.

“There are lots of video conferencing services available. Microsoft Teams seems to be winning the battle for the corporate workspace. Greater use of VC brings its own issues to consider, from basic questions of everyone having the right tech and software to use it, to ‘softer’ issues around things like online etiquette, terminology, processes for conducting meetings, and so on. Firms should consider training for their people to ensure consistency across the firm.”

Storing the data


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“We’ve seen a big rise in instant messaging, too, like WhatsApp, text messages and the like. This leads on to a wider conversation about what you do with that data. How do you collect it and feed it back into the corporate system so you have a full electronic file? You might have been sharing and commenting on documents, or tracking changes online, or having client conversations via WhatsApp. That data needs collecting and storing in some way.”

Data storage is a key part of any business. There has been an uptake in communication via instant messaging and a point that Stephen raised was that this data needs to be collected and stored in some way.

Maintaining a team environment

Stephen highlighted how difficult it can be replicating ‘water-cooler moments’ and covered some ideas of ways that firms can navigate this.

“How do you replicate those water-cooler moments, or that ability to pop your head around a colleague’s door and ask a quick question? It’s something a lot of firms are struggling with. We’ve looked at things like digital boards and those sorts of technologies. For example, you might set up an optional Zoom meeting at a set time every day, that anyone can drop into just for a chat or a catch-up with colleagues. Or set up screens and cameras in the office so people working remotely can see what’s going on and who is around, so they don’t feel so isolated.”

For full details of the Alternative Hangouts series please click here.