Alternative Takeaways with Chris Fox, General Counsel at Kambi

Here are three takeaways from Chris Fox, General Counsel at Kambi talking about meeting changing client needs post-Covid.

Keep talking

Chris highlighted the need continue talking with your team whilst we don’t have the ability to just catch up with people in the usual way in the office.

“Remote working makes it far harder to ensure you are tapped into conversations within the business; that you understand what the commercial priorities are and what the strategy is. Communication is harder virtually. There are no ‘water cooler’ moments to chat with colleagues.  Although tools like Zoom, Teams and Skype have made lockdown far easier than it would have been 20 years ago, it’s incumbent on the legal team, on everyone really, to try and build those processes and systems that enable better transparency and knowledge sharing.”

Maintain good governance       

Establishing and maintaining governance process is something that Chris explained is key to avoid siloed working.


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“Make sure you establish or maintain good governance processes, because coupled with a lack of transparency, you can get siloed working. For example, sales people prematurely saying contracts have been signed when they haven’t, which triggers follow-up resource spend and utilisation, without the protection of an agreement. You lose leverage to operate and could end up incurring costs that can’t be recouped. So governance processes are really important and lawyers can play a big part in helping to improve that.”


Chris demonstrated how lawyers can play an important part in ensuring the that the wider business continues to work efficiently throughout these times as opposed to progressing matters prematurely.

Develop your strategic skills

The final piece of advice that Chris gave was in relation to developing strategic skills and being able to provide tactical advice to all areas of the business.

“The Covid crisis is accelerating existing trends. Lawyers are moving from doing purely legal work towards engaging with the business more holistically; applying legal skills to commercial issues and helping to solve problems in all areas of the company. Business are going to demand these skills more and more and it’s essential that lawyers develop them. It will help to future-proof the legal profession, and the individual, not only in the face of coronavirus, but also trends such as AI, which will become a powerful tool for assisting legal functions. At that stage, having the ability to be a strategic consultant as well as a lawyer is going to be super valuable.”

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