Industry Insights: Meeting changing client needs in the post-covid digital environment
Here is our new report ‘Meeting changing client needs in the post-covid digital environment’, in partnership with Unit4.
Meeting client needs and effective client communication – two of the biggest challenges facing professional services firms as they adapt to new working models.
The remote working approach that most firms have adopted – and which looks to become a much more accepted way of working in a post-covid world – is, by definition, largely uncentralised.
This can be liberating and enable a more flexible approach, freeing firms from some of the rigid systems and costs of having a large, expensive, high-capacity office. But at the same time, this kind of digitally-enabled ‘hub and spoke’ model can create huge challenges in terms of communicating consistently with clients and responding to their evolving needs.
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