Return to the Office – IT Service

In the previous Return to the Office article we focused on the people and workplace aspects of exit from lockdown. In this piece, Stephen Brown discusses what implications the exit from lockdown may have on IT service. Service can mean many things within a law firm, but we cover the IT service desk, 2nd line support and service from IT suppliers, and we touch on the IT impact of service to clients.

This paper aims to provide some food for thought and discussion points for law firms and their IT teams in planning the IT Service aspects of a return to office-based working.

Practical, physical return to the office

As restrictions are lifted, many factors will come into play and affect firms emerging from solely (or near solely) remote working.

  • IT Service Team – the IT Service Team must now move from solely 1st line telephone / remote screen takeover support to a blend including 2nd line hands-on support. IT teams will have to support the ‘bi-modal’ law firm (a mix of in-office and home-based workers) either for a transition period or, if the law firm seizes an opportunity, forever. Some of the effects on a law firm’s IT Service Desk will be obvious but prepare for others to be more leftfield.

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Lights-On Consulting Limited

Lights-On Consulting Limited

Lights-On Consulting Limited
Lights-On is an independent IT consultancy established in 2005 on the core principles of confidentiality, experience, independence, integrity, and deep knowledge. We specialise in legal and professional services, working with clients that range from niche commercial practices through to global and magic circle clients. We are proud to say that we have been working with many of our clients for well over a decade. Lights-On can help you to get the best out of the solutions you have or on new technologies that can future-proof your firm, drive efficiency and better position you to compete in your markets. The majority of our IT consultants have held leadership positions in law firms and corporates as well as being experienced consultants – this combination of in-house management and independent consultancy allows us to provide insightful and supportive IT advisory services. Whilst strategy is key to a successful IT project, there also needs to be a clear plan to communicate and implement the strategy. As such we look for both strategic and practical abilities in all our people and “strategic advice, practically delivered” has become a mantle for Lights-On and how we work. From independent advice on a technology evaluation or procurement project, through to a strategic IT review or our ‘IT Director as a Service’ offering, our extensive experience across legal and professional services makes Lights-On the first choice for an ever growing number of firms.