Return to the Office – Introduction

  1. Introduction

A law firm is its people. Even firms that heavily “productise” work rely on the skills, output and throughput of its people so it is appropriate that we start with people in this series of discussion papers about the return to office working.  We briefly explore some elements of the people impact returning to the office and also the impact of the continuance of remote working or blend of the two (“Bi-modal” operations). In the articles to follow, we will look through the lenses of IT service, technology, governance and working practices.



Reference to the Kübler-Ross model in our introduction article may imply a linear transition but people can be affected by many “phased waves” of managing change as we return to office working. For example, they could be at the tail (“integration”) end of one curve adapting to home working but be in a completely different position on other aspects such as frustration in travel arrangements or fear about using public transport.

Your people’s perceptions will be driven by many individual factors including their own attitude to risk and personal circumstances. The result is a wide spectrum of how people will react if and when they are asked to return to office working, which is likely to be more complicated than the switch to remote working at the start of the pandemic!

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Lights-On Consulting Limited

Lights-On Consulting Limited

Lights-On Consulting Limited
Lights-On is an independent IT consultancy established in 2005 on the core principles of confidentiality, experience, independence, integrity, and deep knowledge. We specialise in legal and professional services, working with clients that range from niche commercial practices through to global and magic circle clients. We are proud to say that we have been working with many of our clients for well over a decade. Lights-On can help you to get the best out of the solutions you have or on new technologies that can future-proof your firm, drive efficiency and better position you to compete in your markets. The majority of our IT consultants have held leadership positions in law firms and corporates as well as being experienced consultants – this combination of in-house management and independent consultancy allows us to provide insightful and supportive IT advisory services. Whilst strategy is key to a successful IT project, there also needs to be a clear plan to communicate and implement the strategy. As such we look for both strategic and practical abilities in all our people and “strategic advice, practically delivered” has become a mantle for Lights-On and how we work. From independent advice on a technology evaluation or procurement project, through to a strategic IT review or our ‘IT Director as a Service’ offering, our extensive experience across legal and professional services makes Lights-On the first choice for an ever growing number of firms.