Emotional connection with our clients and colleagues is needed now more than ever

We are in unprecedented times. What does the coronavirus lock down and social distancing mean for professional services firms, both now and in the long-term? Robert Camp, Stephens Scown’s Director of Strategic Innovation explains why he feels that creating a genuine emotional connection with colleagues and clients is more important than ever.

“None of us have experienced anything like this before. Our firms have been forced into agile and remote working and we are now communicating with colleagues and clients through Zoom calls and Skype rather than face to face. Some mid-tier firms will have found the transition fairly easy, and there are exemplars who are leading the way. For others it has been a challenge,” says Robert Camp.

The last few weeks have been a period of crisis management for professional services firms as they sought to comply with the Government’s guidelines to ensure as many people as possible work from home.

“We don’t know how long this will last for, so a pressing question is how to make this period work well for your firm,” says Robert.

“The key is to focus on creating an emotional connection, both internally with your people and externally with your clients.

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Robert Camp

Robert Camp

Stephens Scown
Robert is a Strategic Innovation Director at Stephens Scown and is based in Exeter. Robert’s vision for the firm is simple – to provide excellent client service and to develop and play to everyone’s strengths – and he has looked beyond the legal sector in a bid to set the firm apart from their competitors. He qualified in November 1986 and attended Harvard Law School’s Leadership in Law course and enjoys leading and being responsible for setting and delivering innovation for the firm. Having worked in London, Hong Kong and Sydney, Robert has extensive national experience in the mining and minerals sector. Robert is a director and trustee of the Christian overseas and development charity Tearfund, a Board director of the Exeter Festival of South West Food and Drink, an elected member of the CBI Regional Council for the South West, an advisory Board member of Burcher Jennings and a director of the South West Tourism Alliance.