Emotional connection with our clients and colleagues is needed now more than ever
We are in unprecedented times. What does the coronavirus lock down and social distancing mean for professional services firms, both now and in the long-term? Robert Camp, Stephens Scown’s Director of Strategic Innovation explains why he feels that creating a genuine emotional connection with colleagues and clients is more important than ever.
“None of us have experienced anything like this before. Our firms have been forced into agile and remote working and we are now communicating with colleagues and clients through Zoom calls and Skype rather than face to face. Some mid-tier firms will have found the transition fairly easy, and there are exemplars who are leading the way. For others it has been a challenge,” says Robert Camp.
The last few weeks have been a period of crisis management for professional services firms as they sought to comply with the Government’s guidelines to ensure as many people as possible work from home.
“We don’t know how long this will last for, so a pressing question is how to make this period work well for your firm,” says Robert.
“The key is to focus on creating an emotional connection, both internally with your people and externally with your clients.