Martyn-Wells1

Pride: The New Enemy

If you’re one of the lucky ones, you’ll have breezed through the scattering of your workforce as you perfectly executed your well-rehearsed Business Continuity Plan. If you weren’t so lucky, you would have had a scramble for available laptops, or strived to work out how you were going to allow a smorgasbord of devices on to your carefully guarded network. Either way, we are now well into the incredibly surreal new normal ways of working thanks to Covid-19.

The way we all work has now changed forever, in just 2 short weeks. Once considered a luxury for partners and senior management, working at home is now essential. At some time during the summer, the pandemic will be spent having ravaged our healthcare system and economy. You’re then going to have the tricky task of managing the aspect of business continuity that most DR plans don’t cover – how to fail back to the old ways of working.

Once upon a time, our enemy was the cybercriminal, who wanted to intercept transactions to plunder our client’s cash. Or the script-kiddie, locked up in his bedroom, capturing your every key stroke and selling your carefully hashed passwords on to the highest bidder. You’d have spent thousands of pounds implementing solutions to keep these threat actors on the other side of your perimeter. Now you no longer have a perimeter.

Social media proved an interesting barometer during the early days of the crisis, as tumbleweed blew across my news feeds. Slowly and surely, content emerged as authors returned to work after a brief period of coronavirus interruptus. At least we have finally proved the value of IT to the business.

Perhaps now we can start to have sensible discussions about strategy and investment without being reminded about the cost of IT to the business?

Lessons learnt by everybody then. I hope so. Let’s make sure that we don’t let pride become the new enemy. Let’s be open about what didn’t work so well for us in the current crisis. What new measures we’ve had to put in place to successfully empower our workforces. How we’ve ensured we can maintain the GDPR status quo with a distributed home-based law firm. Because when summer arrives, that workforce will be used to working everyday in their pyjamas and they’re not going to want to return back to the sparkly clean office.

Martyn Wells

Martyn Wells

Wells Technology Services
Fractional IT Director, business owner and a veteran IT Director with 17 years of board experience within the Financial Services, Legal and Professional Services industries. Determined to make IT easy for everyone. Passionate about change management and delivering enduring programmes of work and making technology productive and fun. Commercially savvy, driven to deliver lean operations and highly performing teams. Experienced in consultancy, relationship/stakeholder management, IT strategy definition, risk mitigation, data governance and security, compliance and programme management, systems development, all delivered with a sharp commercial focus. An advocate for the development of future working practices, like speech recognition, artificial intelligence and business intelligence, a regular contributor, author, thought leader and speaker about the future of service provision. Chairman of Alternative Legal IT. A keen adventurer and expedition leader, I also provide public speaking at functions and inspirational talks and after dinner speeches for networking events.