Grant Thornton transforms its client service with technology
Grant Thornton Belgium told us how their use of technology, and Silverfin in particular, was transforming client service and how they work as a firm.
Grant Thornton is a consulting firm active in all areas of accounting and taxation.
The firm supports its clients with the insights they need to make important decisions about their businesses. They also realise that today speed and data are key. Valérie Rivière, senior manager of Accountancy & Business Process Solutions explained, “Today, entrepreneurs want to see figures much faster and much more frequently. They want to make decisions much faster, so that we, as trusted advisors, have to pick up on things much faster.”
Grant Thornton see technology as an important part of their development as a trusted advisor and they needed a partner that understood their needs. “The three biggest trends I see in the accounting industry at the moment are speed, digitisation and flexibility. We chose Silverfin as a partner because we see we need to jump on the digital train but not at all costs.” Valérie added.
Dirk Beunen partner at the firm explains the benefits of the digital transformation can be seen across the firm from how they work to the service they provide clients, “If you look at our new offices, you can see that digitisation is there.”