The Future of Work in Professional Services . . .
How to survive, we need to prepare for not doing tomorrow, what we are good at today
If you read the many articles on ‘the future of work’ you will hear in the future we will either;
- All lose our jobs to automation; or
- Not be able to cope with the amount of jobs created by automation; or
- It will mean the end of the world as we know it!
So, what it the reality for Professional Services?
The reality is, we will lose some jobs to automation, some will be created, likely to proportionate to those that are lost, but nearly all jobs will be changed.
As artificial intelligence (AI) matures it will be able to take over more and more of the mundane tasks that people undertake today. For now, we need people to train our AI systems, for them to be accurate and effective, but as seen in the article I refer to about the Google robot, the time will come when AI trains itself.
The repetitive work we currently do, some simple like updating data in a spreadsheet or database, some complex like onboarding and offboarding employees across multiple systems, can all be done with process automation.