Understanding the technology landscape – tips for successful enablement

Stephen Brown, IT consultant at Lights-On Consulting shares his thoughts on how firms can effectively evaluate new technology – and how vendors could help.

It’s not uncommon to hear from senior management teams that have procured a solution or new software but are struggling to get it to deliver value.  It may seem an obvious point, but a software vendor has a professional sales team, whose job it is to sell their technology. Law firms meanwhile are rarely procurement specialists and it can be easy to end up with software that doesn’t quite meet your needs or deliver the expected value.

So how can you identify software that meets your needs and will deliver value?

Before embarking on a technology procurement project, it’s essential to have a period of discovery and education. Think about your requirements, pain points, ambitions and limitations. Broadly identify your requirements, then go out to market speculatively to talk to suppliers and find out what is available.

Consider what changes you will need to make to your processes, infrastructure and culture to allow the technology to achieve maximum impact. It is rare that new software will be ‘plug and play’, there will generally be an important piece of work to understand what changes need to be made to the business in order to achieve value.

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Stephen Brown

Stephen Brown

Lights-On Consulting
Stephen is an IT Consultant at Lights-On Consulting and leads the firm’s Project Services Division. Having spent a large part of his career in senior IT positions, Stephen has a deep understanding of how to help clients get the most out of their investment in IT. Since joining Lights-On Consulting in 2016, Stephen has supported a broad spread of legal and professional services firms with IT consultancy, IT reviews, interim IT Directorships, tenders, procurement, mentoring and more besides. He is a regular speaker at industry events as well as facilitating and speaking at law firm partner away days. As a Prince II qualified Project Manager, Stephen also provides clients with Portfolio, Programme and Project Management. Prior to joining Lights-On Consulting, Stephen worked on both sides of the fence, as an IT Director for a regional law firm and as a consultant for a Practice Management Solutions company.