Sophie Adams, a Senior Consultant working with Ecovis, examines the steps needed to identify, apply and adopt technology to ensure the investment delivers as promised…
Driving adoption for existing technology
In many cases when a business decides to introduce a new technology much of the focus is placed on implementation time schedules and conversion without enough attention to system adoption by staff members. New systems will only provide the desired outcome if people adopt it, if this fails to happen the technology often is not used to full capacity and is wasting time and money. Although it is important to have a team of experts to help with technology implementation, it is also just as important to have a plan in place to support and manage the people in the business who will be using the new technology.
To help drive adoption of a system that has already been implemented by a business it will be important to identify areas of concern and overall workflow of the systems. Whether this be systems that don’t currently talk to each other (potentially causing duplication of work) or lack of training of staff members, once these problems are identified a plan can be put in place to rectify and gain a better buy-in from the teams;