TSB is the first major UK bank to adopt Lender Connect technology from Iress to improve efficiencies in the mortgage application process. The technology links intermediaries’ customer relationship management (CRM) systems to the TSB broker platform, removing the need to rekey data and so reducing error rates, admin overheads and compliance oversight, and so should enable faster decisions. Roland McCormack, TSB’s mortgages director said: “We believe 2020 will be the year that two-way connectivity really gains traction, and TSB is committed to supporting our broker partners. Andrew Simon, executive general manager of product at Iress said: “This announcement is a huge leap forward for the mortgage industry . . . [and] marks a major step for Iress in its commitment to achieving mortgage connectivity for the market and builds on our strategic commitment to make it easier to write mortgages.” He added: “Upon launch, those brokers who use Xplan Mortgage, Xplan and Trigold will be able to use the technology, as well as any broker CRM that integrates with Iress Lender Connect, to connect seamlessly to TSB’s broker platform.”

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