2020 and beyond: Tech trends and human outcomes

Dave Coplin, former chief envisioning officer at Microsoft UK, talks about how the world will change in the next decade as technology promises incredible opportunities and challenges alike. Traditional professions like accountancy, lawyers and others will, over time, see significant portions of what they do be taken over by virtual robots. However, while speeding processes and improving accuracy, machines carry the risk of algorithmic bias. Nevertheless, Mr Coplin writes, “I’m hopeful for a new era in 2020, one where we turn the corner in our relationship with technology and look not for dystopia, but instead we seek to ensure everyone has the right skills and ambition to build the utopia we deserve.”

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