Is technology the real driver for change?

Some say that change is driven by technology.

I disagree.

When we talk about change it’s something that has the power to evoke human emotions. We are largely creatures of habit that value certainty and fear uncertainty. IT leaders will understand that implementing technology is yet another form of change. A form of change that has the potential to create uncertainty and possibly, chaos.

I believe the implementation of technology should therefore be a natural evolution of business culture. If we are already engaging with the business on challenges and opportunities, then discussions around technology that facilitates our collective aspirations shouldn’t come as a surprise.

Indeed, the term “gaining buy-in” comes from the standpoint that the business is suspicious or unaware of how the aspirations of IT leaders have any congruence with the aspirations of the business. It’s a bit like putting the cart before the horse. We’re implying that IT is already set apart from the business.

Does the IT function therefore need to reconsider its role within the organisation? When it come to change, should IT leaders be playing a central role rather than mere bystanders? We all have the best intentions at heart but finding technology that may provide excellent solutions to significant problems should be a collaborative effort.

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Nigel Stott

Nigel Stott

Hudgell Solicitors
In 2001 Nigel entered the legal IT industry working for Clarion Solicitors, becoming IT Director in 2007 until leaving the firm in 2015. Since then, Nigel has held various roles both in-house and on the supplier side. His main focus is ensuring law firms achieve value from their technology investments and delivering complex IT initiatives. Nigel is currently Head of IT at Hudgell Solicitors and lives in Leeds, West Yorkshire.