Some say that change is driven by technology.

I disagree.

When we talk about change it’s something that has the power to evoke human emotions. We are largely creatures of habit that value certainty and fear uncertainty. IT leaders will understand that implementing technology is yet another form of change. A form of change that has the potential to create uncertainty and possibly, chaos.

I believe the implementation of technology should therefore be a natural evolution of business culture. If we are already engaging with the business on challenges and opportunities, then discussions around technology that facilitates our collective aspirations shouldn’t come as a surprise.

Indeed, the term “gaining buy-in” comes from the standpoint that the business is suspicious or unaware of how the aspirations of IT leaders have any congruence with the aspirations of the business. It’s a bit like putting the cart before the horse. We’re implying that IT is already set apart from the business.

Does the IT function therefore need to reconsider its role within the organisation? When it come to change, should IT leaders be playing a central role rather than mere bystanders? We all have the best intentions at heart but finding technology that may provide excellent solutions to significant problems should be a collaborative effort.

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