Both requirements and solutions dance on a fast-moving floor. Keeping in step and getting it right is a challenge, especially when both tech options and our needs rapidly evolve.

Even so, you have developed a vision and a roadmap and have deployed the right solutions – great – but did it deliver the promises you hoped for?

This is the challenge of embedding your technology. Ultimately a deep adoption is key to deliver on your investment and avoid a perforated promise. Your new tech will give you that revolution but afterwards there is a new country to govern with new processes and skills to be developed. Poor deployment will, of course, undermine adoption but so will assuming it was successful. How are you measuring your success and are you listening to what is happening on the ground? Do you have performance information on hand, quality measures and good governance in place? Are you finding new solutions did not kill off or replace all those processes as envisaged?

A tech solution is not a destination but a ladder that also enables smaller incremental steps. Each step may mean tackling a process iceberg (with its deep unknown depths) which has manifested into a stubborn resistant point to new adoption.

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