Technology Enablement: Getting the best out of existing technology

At Coffin Mew, we are currently in the training and customisation stage of our Horizon project, which will see the roll out of a brand new practice management system in 2020. As part of the project, we have also selected and developed a suite of applications exactly tailored to the needs of different teams and clients. This is all very exciting, and we’ve achieved enthusiastic engagement with our staff and other stakeholders.

But what’s new is always more exciting than what is already in place. Not every business is in a position to overhaul its IT and we ourselves also have plenty of specialist systems which will continue, even with Horizon. So, how can a business get the best out of its existing technology?

The starting point is a bold assertion: you definitely can get more out of your existing technology.

This is due to several, if not all, of the following reasons:

  • No matter how carefully the technology was assessed and selected in the first place, your business has moved on and changed; as have your customers and suppliers.
  • Users were not adequately trained at the outset. The IT team weren’t always made clear about the detailed day-to-day workflows the technology was applied to.

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Mark O'Halloran

Mark O'Halloran

Coffin Mew
Mark heads up the Commercial & Intellectual Property team, providing business-focused and responsive advice and solutions on all commercial legal matters. They deal with the full range of contractual issues of concern to clients, from preparing Terms & Conditions appropriate for their size and sector, to designing full-form Framework Agreements for multiple international trading activities. Mark started his career as an adviser to the Andorran Trade Mark Office and then worked on non-dollar derivative options in the City of London. However, he really cut his legal teeth as an in-house adviser in the engineering sector, eventually becoming General Counsel to a Japanese semiconductor manufacturer. That role took him all across Europe, Asia and the US, working with managers, engineers and advisers from many different cultures and jurisdictions, and taught him how to provide advice that was precise, relevant and easily understood. When Mark went into practice in 2001, his aim was to add the benefits of the in-house approach to the advantages of being an external adviser. His client base now extends to the semiconductor industry, enterprise-level software development, UK and European fragrance distribution, radio spectrum management for military and telecommunications authorities, agile management consultancy and specialist retail installations. He is also committed to working with start-ups developing innovative apps and products.