Despite digitisation, content-centric workflows remain manual and paper-based – a situation that must change according to Owen Balloch, Northern European Marketing Manager at Alaris. According to IDC’s June 2019 Document Processes Survey, employees spend more than 32% of their time each week on document-related tasks, a finding he says is a compelling reason to embrace workflow automation. Automated workflows can help to alleviate such issues as transcription errors that occur during data entry. Mr Balloch cites further IDC research showing that organisations that deployed technology to digitise, automate, and optimise content-centric workflows reduced the average time information workers spent on document-related tasks by over 17%, with errors cut in half and productivity increasing 41%.

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