Digital transformation: Moving beyond the expectation gap to the cutting edge

Digital transformation: Moving beyond the expectation gap to the cutting edge

Paul Morrison, Global Lead for RPA and Smart Automation at the Hackett Group, considers what’s holding finance back from implementing transformative technologies such as robotic process automation, artificial intelligence, cognitive processing, and advanced analytics. He suggests that one issue is confusion among finance teams who, faced with so much new technology, may not know the best places to begin looking. He also identifies the recruitment of staff with appropriate skill sets, and the difficulty of scaling up existing systems.

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